1. #1

    Plz help urgent

    I bought the 1100 ticket bundle on 23 Nov paying 1000 Indian rupees nearly 18 dollars but what happened was I was charged 2000 rs as when I was buying it the game crashed itself in middle after it gave msg the payment was successful but when I saw in game no tickets were given to me so I thought the payment wasn't successful and bought it again but what really happened was I was given 1100 tickets but was charged both times and I lost 1000 rs so I would like to get my money back or else even give me tickets
    Plz its my first time I bought something in this game but I can't believe it I even
    contacted my bank they say wait till 2 days but now they say ask the game help line
    I sincerely request the forum moderator to look on this issue I m posting my pics too as proof
    See I got 1100 tickets which at that time I used some of them
    See I was charged both times I only got tickets for 1 pack
    So plz it's my sincere request .can someone plz look into this matter
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  2. #2
    Hey man,

    I think you should open a ticket on the ubisoft support website first, then the staff here will be able to speed up things if you its too slow
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  3. #3
    Originally Posted by Turbo--X Go to original post
    Hey man,

    I think you should open a ticket on the ubisoft support website first, then the staff here will be able to speed up things if you its too slow
    Thanks a bunch I did it now
    Thanks for the link I hope it gets solved asap
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  4. #4
    PL-k4kshi-TFG's Avatar Senior Member
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    Your proofs are indisputable so im sure you'll get your money back
    just contact the support
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  5. #5
    Fevves's Avatar Senior Member
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    Open the support ticket and PM G00nzi after 24hrs if there's no reply from teh support guys - this the way to go.

    I hope you'll get your stuff or reimbursement ASAP.
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  6. #6
    Originally Posted by Fevves Go to original post
    Open the support ticket and PM G00nzi after 24hrs if there's no reply from teh support guys - this the way to go.

    I hope you'll get your stuff or reimbursement ASAP.
    Ha I Pm ed goonzi hope I can get this resolved mate
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  7. #7
    Originally Posted by PL-k4kshi Go to original post
    Your proofs are indisputable so im sure you'll get your money back

    just contact the support

    Thanks mate hope it gets resolved asap mate
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  8. #8
    Ind-Rellik's Avatar Member
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    I'm also from India you can contact your Bank Customer Service department talk to them regarding this double transaction and just Cancel 1 this way you will pay for 1 transaction and the other one will be cancelled and after 2 weeks or 45 days the money will be refunded. You can also contact UBI Support but they won't refund the money so i think you need to contact your bank for refund as well UBI Support to inform them that you will cancel 1 transaction.
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  9. #9
    What are the chances we versed the same player your on IOS right?
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  10. #10
    Originally Posted by imrellik Go to original post
    I'm also from India you can contact your Bank Customer Service department talk to them regarding this double transaction and just Cancel 1 this way you will pay for 1 transaction and the other one will be cancelled and after 2 weeks or 45 days the money will be refunded. You can also contact UBI Support but they won't refund the money so i think you need to contact your bank for refund as well UBI Support to inform them that you will cancel 1 transaction.
    Yeah I waited yaar but they are saying that as money have already been cut u take the tickets and all hence I came here for help
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