1. #1

    just dance controller app

    I realy need help With the just dance app it wont see my x box ops can someone help me cus im.getting quote frustrated that the app.wont find my game and just bought the game and i dont have a kinect so the app is my only hope
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  2. #2
    UbiVertigo's Avatar Community Developer
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    Hi FiredNoobenator,

    First off, a couple of questions:

    Are you using an Xbox One? Are your phone and your Xbox on the same WiFi network? Let us know, and we can move forward (if answering those questions doesn't fix the issue).
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  3. #3

    just dance app

    Hi ubivertigo
    Yes I Am using a x box one.
    And both my phone and xbox are connected to the same wifi.
    But my phone cant seem to find it i keep refreshing the app to find it
    But i just cant seem to find it and i been trying to download older versions
    Of the app but the cant find it Either and if been searching the web for a way
    To fix it but 0 solutions so yea that wy im asking you guys thanx for replying
    So fast
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  4. #4
    UBI-Zuzu's Avatar Community Manager
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    Hey FiredNoobenator,
    one more question, are you sure that you have Just Dance Controller App installed? Sometimes gamers confuse Just Dance Now app with Controller one, but they are not the same and they serve different purposes.
    Zuzu
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  5. #5
    Hey zuzu
    Yes im sure that i have the just dance phone app
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  6. #6
    UbiVertigo's Avatar Community Developer
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    FiredNoobenator,

    I would recommend starting up a support ticket here. While that's going through, if you could try disconnecting and reconnecting your Xbox One to your WiFi, then disconnecting and reconnecting your phone from the WiFi (or powering it down and restarting it) and trying again.

    And, just to be sure, please verify that you're following the steps in this order:

    1. Launch Just Dance 2016
    2. Select the Just Dance Controller app as your preferred controller
    3. Launch the Just Dance Controller app on your phone
    4. If no systems are listed, refresh list
    5. Select your system

    The order of steps 2 and 3 shouldn't matter, but it may help us find where the problem is.

    Thanks!
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  7. #7
    UbiVertigo's Avatar Community Developer
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    Hi again, FiredNoobenator-

    I just got a hot tip that the problem might be because you're in "nighttime mode" (look for a little moon icon). That was for an iPhone. Please let us know if that resolves the issue.
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  8. #8

    Controller app not seeing xbox 0ne

    same wifi, correct app. xbox and phone and programs have been turned off, uninstalled, turned on in all manner of orders. The phone is samsung note 4. It worked the first day I got it then never worked again. All wifi things work both on xbox and phone with other programs but the xbox and phone say they do not see each other.
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  9. #9
    UBI-Zuzu's Avatar Community Manager
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    Hello killgame13,
    are you also experiencing issues with your controller app?

    Thanks,
    Zuzu
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