1. #1

    Assassin's Creed: Syndicate - ACS.exe program has stopped working

    Hi you can not help me? I can not run the game ... when you start to write me: ACS.exe Program has stopped working
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  2. #2

    PC - Assassin's Creed: Syndicate... ACS.exe program has stopped working

    ]Hi you can not help me? I can not run the game ... when you start to write me: ACS.exe Program has stopped working
    Share this post

  3. #3
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
    Join Date
    Sep 2014
    Posts
    3,682
    Originally Posted by raidymSVK Go to original post
    ]Hi you can not help me? I can not run the game ... when you start to write me: ACS.exe Program has stopped working
    Hey, raidymSVK,

    I am sorry to hear you are having ACS.exe crashing issues.

    Can you please post your dxdiag reports in this thread?

    If you need assistance doing this, please see the thread below:

    http://forums.ubi.com/showthread.php...1#post10667635

    Thanks
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  4. #4

    Crashes randomly... constantly

    AC: Syndicate has been nearly unplayable... I have just completed the first tutorial mission and assassination contract... escaped the train... during with the game had crashed on 3 separate occasions at differing intervals and locations. Now, as I try to continue as Evie it crashes while loading after I hit continue every single time... have tried to reduce graphics settings(I have a gtx970!) and this does not fix it. below is a copy of my dxdiag as requested.



    ------------------
    System Information
    ------------------
    Time of this report: 11/19/2015, 08:08:08
    Machine name: DESKTOP-AA1EHS3
    Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.151104-1948)
    Language: English (Regional Setting: English)
    System Manufacturer: MSI
    System Model: MS-7821
    BIOS: BIOS Date: 08/13/15 10:08:29 Ver: V2.8B0
    Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
    Memory: 32768MB RAM
    Available OS Memory: 32716MB RAM
    Page File: 5973MB used, 31606MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.10586.0000 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 970
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 970
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_136619DA&REV_A1
    Display Memory: 20366 MB
    Dedicated Memory: 4008 MB
    Shared Memory: 16358 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: G276HL
    Monitor Id: ACR0300
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: DVI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx .dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
    Driver File Version: 10.18.0013.5891 (English)
    Driver Version: 10.18.13.5891
    DDI Version: 12
    Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 2.0
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 11/5/2015 12:00:00 AM, 15839200 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-5082-11CF-696D-6B331CC2C735}
    Vendor ID: 0x10DE
    Device ID: 0x13C2
    SubSys ID: 0x136619DA
    Revision ID: 0x00A1
    Driver Strong Name: oem20.inf:0f066de3a7531519:Section006:10.18.13.589 1ci\ven_10de&dev_13c2&subsys_136619da
    Rank Of Driver: 00D10001
    Video Accel:
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported


    ---------------
    Diagnostics
    ---------------

    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket 120358941685, type 4

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0



    Problem signature:

    P1: ACS.exe

    P2: 0.0.0.0

    P3: 564afc7f

    P4: ACS.exe

    P5: 0.0.0.0

    P6: 564afc7f

    P7: c0000005

    P8: 0000000001c84c60

    P9:

    P10:




    +++ WER1 +++:
    Fault bucket 120358941685, type 4

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0



    Problem signature:

    P1: ACS.exe

    P2: 0.0.0.0

    P3: 564afc7f

    P4: ACS.exe

    P5: 0.0.0.0

    P6: 564afc7f

    P7: c0000005

    P8: 0000000001c84c60

    P9:

    P10:




    +++ WER2 +++:
    Fault bucket 120358941685, type 4

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0



    Problem signature:

    P1: ACS.exe

    P2: 0.0.0.0

    P3: 564afc7f

    P4: ACS.exe

    P5: 0.0.0.0

    P6: 564afc7f

    P7: c0000005

    P8: 0000000001c84c60

    P9:

    P10:




    +++ WER3 +++:
    Fault bucket , type 0

    Event Name: PnPRequestAdditionalSoftware

    Response: Not available

    Cab Id: 0



    Problem signature:

    P1: x64

    P2: USB\VID_045E&PID_02A1&IG_00

    P3: 10.0.0.0

    P4: 0409

    P5: input.inf

    P6: *

    P7:

    P8:

    P9:

    P10:




    +++ WER4 +++:
    Fault bucket , type 0

    Event Name: PnPGenericDriverFound

    Response: Not available

    Cab Id: 0



    Problem signature:

    P1: x64

    P2: USB\VID_045E&PID_02A1&IG_00

    P3:

    P4:

    P5:

    P6:

    P7:

    P8:

    P9:

    P10:




    +++ WER5 +++:
    Fault bucket , type 0

    Event Name: PnPRequestAdditionalSoftware

    Response: Not available

    Cab Id: 0



    Problem signature:

    P1: x64

    P2: HID\VID_045E&PID_02A1&IG_00

    P3: 10.0.0.0

    P4: 0409

    P5: input.inf

    P6: *

    P7:

    P8:

    P9:

    P10:




    +++ WER6 +++:
    Fault bucket , type 0

    Event Name: PnPGenericDriverFound

    Response: Not available

    Cab Id: 0



    Problem signature:

    P1: x64

    P2: HID\VID_045E&PID_02A1&IG_00

    P3:

    P4:

    P5:

    P6:

    P7:

    P8:

    P9:

    P10:




    +++ WER7 +++:
    Fault bucket 125096802458, type 5

    Event Name: WindowsWcpOtherFailure3

    Response: Not available

    Cab Id: 0



    Problem signature:

    P1: 10.0.10586.0:1

    P2: sil\merged\ntu\ntsystem.cpp

    P3: Windows::Rtl::SystemImplementation:irectFileSystemProvider::SysCreateFile

    P4: 3003

    P5: c0190001

    P6: 0x4e0679d6

    P7:

    P8:

    P9:

    P10:




    +++ WER8 +++:
    Fault bucket , type 0

    Event Name: WindowsWcpOtherFailure3

    Response: Not available

    Cab Id: 0



    Problem signature:

    P1: 10.0.10586.0:1

    P2: sil\merged\ntu\ntsystem.cpp

    P3: Windows::Rtl::SystemImplementation:irectFileSystemProvider::SysCreateFile

    P4: 3003

    P5: c0190001

    P6: 0x4e0679d6

    P7:

    P8:

    P9:

    P10:




    +++ WER9 +++:
    Fault bucket , type 0

    Event Name: WindowsWcpOtherFailure3

    Response: Not available

    Cab Id: 0



    Problem signature:

    P1: 10.0.10586.0:1

    P2: sil\merged\ntu\ntsystem.cpp

    P3: Windows::Rtl::SystemImplementation:irectFileSystemProvider::SysCreateFile

    P4: 3003

    P5: c0190001

    P6: 0x4e0679d6

    P7:

    P8:

    P9:

    P10:
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  5. #5
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
    Join Date
    Sep 2014
    Posts
    3,682
    Hey, dmr622166,

    Thank you for providing the Dxdiag report.

    When the crashing occurs, do you get a specific error message?

    Thanks
    Share this post

  6. #6

    Crashes randomly... constantly

    no... simply that the executable has stopped working. standard crash message
    Share this post

  7. #7

    Same problem

    Hi, I have the same problem where it crashes on the intro video every time.

    Here is the DXdiag report:

    http://pastebin.com/qTb879wB

    Thank you.
    Share this post

  8. #8

    Crashes randomly... constantly

    not only that... I have now run the file verifier to see if there were any issues. it reported that there were and corrected them now when I run the game it tells me that there is some error in the ACS.exe file and that it may be contaminated... how this would even be possible is beyond me... but now it will not even open the game...I am uninstalling and trying to redownload and install from uplay...
    Share this post

  9. #9
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
    Join Date
    Sep 2014
    Posts
    3,682
    Originally Posted by heroin11 Go to original post
    Hi, I have the same problem where it crashes on the intro video every time.

    Here is the DXdiag report:

    http://pastebin.com/qTb879wB

    Thank you.
    Hey,

    Thank you for providing the Dxdiag. In order to troubleshoot this issue, can you please verify the game files?

    To verify the game files, we recommend running the Uplay client as administrator to do this:

    1. Completely exit Uplay.
    2. Right-click on the shortcut which you use to launch Uplay.
    3. Select the 'Compatibility' tab.
    4. Tick the 'Run as Administrator' box.
    5. Select 'OK'

    To verify the game files:

    1. Launch Uplay.
    2. Select the 'Games' tab at the top of the window.
    3. Click on the game tile within your games library.
    4. Select "Properties".
    5. Under "Local Files", choose the "Verify Files" option.

    If an issue is found you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found. When this has been completed can you then try the game again.

    Originally Posted by dmr622166 Go to original post
    not only that... I have now run the file verifier to see if there were any issues. it reported that there were and corrected them now when I run the game it tells me that there is some error in the ACS.exe file and that it may be contaminated... how this would even be possible is beyond me... but now it will not even open the game...I am uninstalling and trying to redownload and install from uplay...
    Hey,

    Please let me know if you are still having issues after reinstalling from the Uplay client.

    Thanks
    Share this post

  10. #10
    did a full uninstall and redownloaded... didn't even hit play just verified the files and it said that it detected corrupt files... repaired files... ran the file verification again...again it said I had corrupted files...again I hit repair and again it told me that everything was now correct... hit play and it began running the additional installations for directx and the other distributables.. tried playing now the game won't even start crashes as soon as I hit play...
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