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  1. #1

    APPCRASH Fault Module Name: FC64.dll

    Bought the game via Steam in rusian, which yeah, thanks for not giving me an option and shoving rusian down my throat. Even though I paid just like everybody else.
    But, it won't even launch and crashes on start.

    I'm running Dual Xeon CPU E5 series system, with dual GPU Nvidia GTX 680 in SLI.

    Does anyone have any idea on how to fix this? Thank you!

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: FarCry4.exe
    Application Version: 0.1.0.1
    Application Timestamp: 552190c2
    Fault Module Name: FC64.dll
    Fault Module Version: 0.1.0.1
    Fault Module Timestamp: 5521908b
    Exception Code: c0000005
    Exception Offset: 00000000000016a1
    OS Version: 6.2.9200.2.0.0.400.8
    Locale ID: 1033
    Additional Information 1: 4cfc
    Additional Information 2: 4cfca7fb71b616a38c88253f6b356a44
    Additional Information 3: 98c3
    Additional Information 4: 98c350d00578737521de4aadebc9403f

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  2. #2
    WID992007's Avatar Senior Member
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    what operating system ? 32 bit operating systems are not supported

    What exact CPU are you using ?

    Have you Closed all background applications before launching the game ?
    (yes this includes programs like MSI afterburner EVGA precision and others )



    BACKROUND APPLICATIONS may also cause the game to not launch properly and you may need Exit out of them or reconfigure them to work properly with Far Cry 4 known apps that can cause this are


    A. EVGA PRECISION
    B. MSI AFTERBURNER
    C. Riva Tuner Statistics Server
    D. DXtory
    E. Motionin Joy
    F. some Anti Virus or Firewall software (depends on settings)
    G. MSI true Color
    see this thred to possibly fix issies with afterburner causeing black screen
    http://forums.ubi.com/showthread.php...rcry-4-Crash!?

    Please see this Page where it mentions Backround Applications and how you can try to see if one is possibly causeing your issiue with the game NOT starting or hanging
    https://support.ubi.com/en-US/FAQ/9/...0000000eio0CAA

    have you Installed the latest version of the Uplay Client as the version that comes with the game on Steam may be an older version ....you can get that here
    https://uplay.ubi.com

    have your tried the set both Steam and Uplay to Run as Administrator?

    try to run as Administrator (if you have the Steam Version)
    1.Exit Steam


    2.right click on your steam desktop icon


    3.select properties


    4.select advanced


    5.check the box that says Run As Administrator


    6.select OK twice to exit (you may receive a prompt asking if this is ok ..select Yes)


    ( DO the same thing for Uplay )


    then try to launch your game


    this is an Important Step that may be needed to give Administrative rights to your games and software
    in Windows 10 , it may also Apply for Windows 7 , and 8 as well depending on your Windows account settings

    also Verify your game files while running Steam as an Administrator
    to verify your files if you bought the game thru Steam ..\EXIT Steam ..right click your steam icon ..select run as Administrator


    launch Steam


    go to your Steam games library


    right clik on far cry 4


    select properties


    select local files


    select verify Integrity of game cache


    it takes a few min to do but its faster the re downloading your entire game , if its only a few files that were corrupt or installed incorrectly .... this in many cases will fix your problems

    If you continue to have issues PLEASE open a support ticket with Ubisoft Support at https://support.ubi.com by clicking on My Questions in the upper left corner of that page.


    You can also call them on the phone during regular support hours <--(BEST OPTION)
    You can find phone number information here: https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI


    You can also try to contact them via social media.


    Facebook: https://www.facebook.com/UbisoftSupport
    Twitter: https://twitter.com/ubisoftsupport


    Good luck! I hope you find your fix!
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  3. #3

    Nevermind

    Thank you WID992007 for taking time and posting that generic wall of text. Yeah, I'm running 64 bit OS on my Dual Xeon CPU. I don't have any of the background apps you mentioned. Two of the links you've posted are broken. Check your generic wall of text sometimes.

    And excuse me for the attidude, I just don't like to waste so much time, trying to make a stupid game work that I should just pay and start.

    Requested the refund on Steam. Never again will buy any game Ubisoft or Crytek produces.
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  4. #4
    WID992007's Avatar Senior Member
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    Originally Posted by TrigerAl Go to original post
    Thank you WID992007 for taking time and posting that generic wall of text. Yeah, I'm running 64 bit OS on my Dual Xeon CPU. I don't have any of the background apps you mentioned. Two of the links you've posted are broken. Check your generic wall of text sometimes.

    And excuse me for the attidude, I just don't like to waste so much time, trying to make a stupid game work that I should just pay and start.

    Requested the refund on Steam. Never again will buy any game Ubisoft or Crytek produces.
    i was not aware that UBI removed those two links ..i will edit the post *post edited and bad links removed *

    also as to your Dual Xeon question .... Dual core Cpu's are not supported , i have no clue how many cores your CPU has .. nor do i know if multiple Xeon CPU's are supported ..that's a question you'll have to ask UBISOFT support about
    sorry you could not find your fix.... good luck with your refund ...........and check your attitude ..as i was only trying to help

    again this forum is NOT UBISOFT SUPPORT this forum is to receive help from other community members had you bothered to read the forums page

    Forum to receive technical help from community members, as well as information on new or ongoing issues.
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  5. #5
    Just happened to see this title, is similar problem to mine with Far Cry 3.

    I have been playing the game for a few weeks without problem. Today, when I tried to start the game, it first did a Uplay update of about 25MB. Then, when I tried to start the game, I got this error (Far Cry 3):

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: farcry3.exe
    Application Version: 0.1.0.1
    Application Timestamp: 51226a37
    Fault Module Name: systemdetection.dll
    Fault Module Version: 1.0.0.8
    Fault Module Timestamp: 50a26c67
    Exception Code: c0000005
    Exception Offset: 00099640
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 4105
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: a10f
    Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069

    I then came to this forum and saw this thread right away. Anyway, I decided to do a reboot of my system (Windows 8.1) After I did the reboot, the game was able to restart as normal.

    So, there's that on the good side. I haven't played yet today but at least it starts. However, it still doesn't shut down correctly! When I try to shut down and "Quit to Desktop" right after the game show the opening menu, I now get THIS error trying to shut down...

    Problem Event Name: APPCRASH
    Application Name: farcry3_d3d11.exe
    Application Version: 0.1.0.1
    Application Timestamp: 51226a2f
    Fault Module Name: FC3_d3d11.dll
    Fault Module Version: 0.1.0.1
    Fault Module Timestamp: 512269ef
    Exception Code: c0000005
    Exception Offset: 0124d16e
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 4105
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: a10f
    Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069

    In other words, it crashes.

    Hope this info is a help to someone on fixing this.

    P.S. not sure if relevant but I did also recently update my gforce video driver (aside from the uPlay update today).
    EDIT: P.P.S. also, I turned off one of my dual monitors, and that may have helped, not sure.
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  6. #6
    sorry you could not find your fix.... good luck with your refund ...........and check your attitude ..as i was only trying to help
    Sorry man, I know you are, this whole thing is frustrating as hell. Used to work in the game industry and I know how customers are treated by majority of the companies out there. Looked down as stupid newbs who somehow got a PC and figured how to turn it on. I know you were trying to help, and its hard to reply to all people without some templates. But some things in your reply triggered that raging monster inside me, sorry for that.

    P.S.
    Got the refund btw. Although it won't pay for the time lost on this issue.
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  7. #7
    WID992007's Avatar Senior Member
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    Originally Posted by darkworldnwild Go to original post
    Just happened to see this title, is similar problem to mine with Far Cry 3.

    I have been playing the game for a few weeks without problem. Today, when I tried to start the game, it first did a Uplay update of about 25MB. Then, when I tried to start the game, I got this error (Far Cry 3):

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: farcry3.exe
    Application Version: 0.1.0.1
    Application Timestamp: 51226a37
    Fault Module Name: systemdetection.dll
    Fault Module Version: 1.0.0.8
    Fault Module Timestamp: 50a26c67
    Exception Code: c0000005
    Exception Offset: 00099640
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 4105
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: a10f
    Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069

    I then came to this forum and saw this thread right away. Anyway, I decided to do a reboot of my system (Windows 8.1) After I did the reboot, the game was able to restart as normal.

    So, there's that on the good side. I haven't played yet today but at least it starts. However, it still doesn't shut down correctly! When I try to shut down and "Quit to Desktop" right after the game show the opening menu, I now get THIS error trying to shut down...

    Problem Event Name: APPCRASH
    Application Name: farcry3_d3d11.exe
    Application Version: 0.1.0.1
    Application Timestamp: 51226a2f
    Fault Module Name: FC3_d3d11.dll
    Fault Module Version: 0.1.0.1
    Fault Module Timestamp: 512269ef
    Exception Code: c0000005
    Exception Offset: 0124d16e
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 4105
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: a10f
    Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069

    In other words, it crashes.

    Hope this info is a help to someone on fixing this.

    P.S. not sure if relevant but I did also recently update my gforce video driver (aside from the uPlay update today).
    EDIT: P.P.S. also, I turned off one of my dual monitors, and that may have helped, not sure.
    please sir do not blame ubisoft for bad Nvidia drivers .. the same is true with AMD drivers ...in your case i believe that is the problem ,,contact ubi support and open a support ticket ..i have provided the info in my above posts

    also try older Nvidia or AMD drivers , sorry but it seems to me they are in a race for Direct X 12 benchmarks at this point and have been very sloppy with driver support for this title
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  8. #8
    Originally Posted by WID992007 Go to original post
    please sir do not blame ubisoft for bad Nvidia drivers .. the same is true with AMD drivers ...in your case i believe that is the problem ,,contact ubi support and open a support ticket ..i have provided the info in my above posts

    also try older Nvidia or AMD drivers , sorry but it seems to me they are in a race for Direct X 12 benchmarks at this point and have been very sloppy with driver support for this title
    You may have a severe reading comprehension problem, or perhaps English is not your first language. I was not "blaming" anyone for anything. Merely recounting my experience in an attempt to be helpful to others, as I also clearly stated. Also note where I said "not sure if relevant...." That's not blaming, perhaps you can understand that now.
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  9. #9
    WID992007's Avatar Senior Member
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    Sir i understand your frustration .. again i only post in an effort to try to help ...as many users have problems with this and other games ..and 9 times out of ten it comes down to a system configuration problem ..or drivers

    sorry if you felt like i was posting a wall of text as b u ll s h it ..i was only trying to be as helpful as some of what i posted can to solve your problems ..so you did not have to deal with UBI support over e mail and text support
    as this is the slowest option ..and yes is frustrating at times


    but games today are complex and yes you may need to possibly try many options Until you can get a game to launch properly on so many different computer configurations, ...following up on that point ... i did try to give you the options that HAVE worked in helping other users as well as how to contact UBISOFT support

    again i apologize if you felt i was posting a wall of useless text ..i was indeed posting it in an effort to help ..as i have had very few ..if any problems with Far Cry 4 here on several systems i use and own ..again good luck with your refund .. i am indeed sorry that the game did not work out for you ..as Far Cry 4 is one of my favorite games
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  10. #10
    WID992007's Avatar Senior Member
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