Hello everyone,
I bought a 1 month subscription to Just Dance Unlimited from the Playstation 4 store and the payment went through but when I launch the game there is no subscription and it says i don't have a valid Pass.
i bought the subscription from the PS4 store not from the game it self just to be clear
how can i open Just Dance Unlimited?
Hey Elegantcountess and welcome to the forums!
I'm sorry to hear about that situation, please issue the ticket to our support, they should help you with the problem.
https://support.ubi.com/en-GB/
Zuzu
Hi ZuzuOriginally Posted by UBI-Zuzu Go to original post
thank you for your reply! i have submitted a question and the support closed the question without resolving my issue!
they asked for a receipt proving that i bought a brand new game and i replied that i can not provide it cause i already throw the receipt!
then i submitted another question with the reference number 02592528 and i provided the serial number of the game and a photo from the email i got from Playstation 4 store proving that i paid for the 1 month subscription and its been a week now and no one resolved my issue and i really want to enjoy Just Dance Unlimited!
Hi X0ayham0X,
Would you mind giving us your ticket number from support?