Hello,
I bought a digital copy of gold edition from XBOX.com on the 20-Oct-2015 and still didn't get the free 3 month of unlimited access.
I opened a ticket more then 10 days ago but the issue didn't resolved.
My Order number is:
567172087986922693
Ticket Reference Number:
02508353
My Game tag is:
TrophicCandy55
I think it has been too long, I paid 60$ for this game.
Please support!
Same issue:
Support ticket 02498644 - 24/10/2015
Support ticket 02522333 - 03/11/2015
Microsoft invoice no: 1473029489
Microsoft order number: 415815190142970
Gamertag: Microhurst
As you can see, I've tried raising two support tickets, both have been completely ignored. I've chased them, updated them, but nothing.
Same issue since launch day
Support ticket 02486006 - Escalated 10/20/2015
Microsoft Billing ID: B-93E48369XV194814G
Gamertag: PioneerRedcss
I sent the support ticket, was escalated, showed proof and nothing , no reply since then ., contacted ubisupport on twitter and nope ... still the same ...
good to know im not the only one with this issue.
Hey everyone,
Thank you for your patience as we work to resolve this issue. I can confirm that contacting Ubisoft Support is the best thing for you to do right now, and that our Customer Support team will get back to you as soon as possible. If you haven't submitted a ticket to Ubisoft Support, you can do that via our support website [CLICK HERE].
Thanks again!
referance number 02658771Originally Posted by UbiVertigo Go to original post