1. #1

    XBOX One Gold edition- free 3 months of unlimited access isn't working.

    Hello,
    I bought a digital copy of gold edition from XBOX.com on the 20-Oct-2015 and still didn't get the free 3 month of unlimited access.
    I opened a ticket more then 10 days ago but the issue didn't resolved.

    My Order number is:
    567172087986922693

    Ticket Reference Number:
    02508353

    My Game tag is:
    TrophicCandy55

    I think it has been too long, I paid 60$ for this game.
    Please support!
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  2. #2

    Same issue:

    Support ticket 02498644 - 24/10/2015
    Support ticket 02522333 - 03/11/2015

    Microsoft invoice no: 1473029489
    Microsoft order number: 415815190142970

    Gamertag: Microhurst

    As you can see, I've tried raising two support tickets, both have been completely ignored. I've chased them, updated them, but nothing.
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  3. #3

    Same issue since launch day

    Support ticket 02486006 - Escalated 10/20/2015

    Microsoft Billing ID: B-93E48369XV194814G

    Gamertag: PioneerRedcss

    I sent the support ticket, was escalated, showed proof and nothing , no reply since then ., contacted ubisupport on twitter and nope ... still the same ...

    good to know im not the only one with this issue.
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  4. #4
    UbiMegan's Avatar Community Representative
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    Hey everyone,

    Thank you for your patience as we work to resolve this issue. I can confirm that contacting Ubisoft Support is the best thing for you to do right now, and that our Customer Support team will get back to you as soon as possible. If you haven't submitted a ticket to Ubisoft Support, you can do that via our support website [CLICK HERE].

    Thanks again!
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  5. #5

    Same

    I opened ticket about same topic but there is no answer or solution for my problem. İs there anybody there??????????
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  6. #6
    UbiVertigo's Avatar Community Developer
    Join Date
    Oct 2015
    Posts
    1,445
    Hi ikeHekimoglu,

    What's your support ticket number?
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  7. #7
    Originally Posted by UbiVertigo Go to original post
    Hi ikeHekimoglu,

    What's your support ticket number?
    referance number 02658771
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