1. #21

    Unbelievable...

    It has been three years since this thread started and, subsequently, three years that ive never been able to play my just dance games with the features you pretty much badger us into participating in. Pushing the World Dance Floor down my throat while i couldnt even if i wanted to because none of the geniuses over there could answer a question competently.And still no resolution for the thousands of other people who cant connect to your servers. This forum is a joke. Ubisoft please. How are you gonna try to have a gaming empire when simple networking chokes you out?
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  2. #22
    UbiMorning's Avatar Community Representative
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    Hi SlushiestElf90. I can see that you play JD 2014, 205, 2016 and 2017 on XB360. Please note that the online services for these titles have been discontinued. We apologize for any inconvenience this may cause you.
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  3. #23

    Just Dance 2019

    I had hard time finding this game for the Wii U I usually buy two every year one for my mother for Christmas and one for myself. I found one for my mother and it took several days later to get the one for myself. However my mother and I are both having similar issues. On Christmas she was able to use all aspects of 2019, even unlocked the 30 day trial of Just Dance Unlimited since then she keeps getting " Connection Error The Ubisoft server is unavailable at this time." I have gotten my game and can not even access the internet due to the same message. what's going on? I have been a Loyal fan to the Just Dance Franchise since the very first Just dance. How do I fix this issue?
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  4. #24

    Just Dance 2019

    I had hard time finding this game for the Wii U I usually buy two every year one for my mother for Christmas and one for myself. I found one for my mother and it took several days later to get the one for myself. However my mother and I are both having similar issues. On Christmas she was able to use all aspects of 2019, even unlocked the 30 day trial of Just Dance Unlimited since then she keeps getting " Connection Error The Ubisoft server is unavailable at this time." I have gotten my game and can not even access the internet due to the same message. what's going on? I have been a Loyal fan to the Just Dance Franchise since the very first Just dance. How do I fix this issue?
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  5. #25
    Ubi-RealDude's Avatar Community Manager
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    Oct 2018
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    Hey Lady-ZNC, welcome to the forums! Try restarting your router/modem and make sure that your WiiUs have a stable internet connection before starting up Just Dance 2019. If the problem still persists, please submit a ticket with Ubisoft Support and they'll do their best to help you find a solution.

    Let me know how it goes!
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  6. #26

    Same problem

    I have the same problem as Ladyznc, I have checked my internet connection and it has no problems. I contacted support but they told me that my account is not linking and to launch the play pc app on my Wii U? The I play app has closed for Wii U so I don’t know what he means.
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  7. #27
    Ubi-RealDude's Avatar Community Manager
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    Hey ArianaOroz, thank you for submitting a ticket. Could you please post the ticket number on here so we can better track your case?

    As for the app, try using the mobile app or the UPlay Club website as explained in this FAQ. That should allow you to connect.
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  8. #28

    I hope this helps

    I had the same problen, no access to online content in my wii u, did all the troubleshooting from Ubisoft, didnt work, they told me it was my ISP, i look in many forums until i saw some people that reported that the problem was the date in the wii u, i check and my date was wrong, i was able to connect to ubisoft servers after i put the right date, it worked!!!, i hope this works for all the people with the same problem
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  9. #29

    problems with Just dance

    Hi My name is Camilla
    I live in Denmark

    I have som problems with Just dance

    Ive just got Just dance 2018 and 2020 to my Wii, but it won't read it
    and I have tried everything

    also, the other Just dance games I have already can I play, but unable to get on the world dance floor
    In the start, it says that I did not have Internet on my Wii, well that problem was easy to fix, I just connect it to the internet

    but after that, it said
    the ubisoft serves i unavailable at this time. Please try again later
    That problem I do not know how to fix

    can some body help with these kind of problems I have?
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  10. #30
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Aug 2017
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    Thank you for contacting us, Camilla, we're sorry to hear that this has been occurring for you.

    The first thing we would advise is running through our connection troubleshooting steps in the guide here, these can help with issues such as this, as well as general connection health.
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