1. #31

    Connection error the ubisoft server is unavailable at this time

    Originally Posted by Ubi-Baron Go to original post
    Thank you for contacting us, Camilla, we're sorry to hear that this has been occurring for you.

    The first thing we would advise is running through our connection troubleshooting steps in the guide here, these can help with issues such as this, as well as general connection health.
    Have this message "Connection error the ubisoft server is unavailable at this time" every time I try to go play i have Just Dance 2019 for my switch. I would really love to get the unlimited
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  2. #32
    I've gone through all those steps and I'm still getting the same message
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  3. #33
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Originally Posted by Sand_Storm98 Go to original post
    I've gone through all those steps and I'm still getting the same message
    Hey there Sand_Storm98,

    As this is the Just Dance 2016 Forum, I will need to direct you to the Just Dance 2019 Forum for further support.

    We do have a thread with some FAQs and handy links [including an article on troubleshooting connectivity on Switch which may be of more use than the article above which is for Just Dance 2016 on Wii].

    You can access this thread here
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  4. #34

    Same issue WII U . Just Dance 2019

    Same issue .. Tried everythig. Nothing helps ... It just radiculous

    Almost year before purchased the game in Nintendo store and always the same error : "Connection Error The Ubisoft server is unavailable at this time.":

    Yes , yes i know. you will post some link that says to restart router to check forward ports and bla bla bla...
    bottom line it does help. the 4 pages thread is prove for it ..
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  5. #35
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Originally Posted by olir199 Go to original post
    Same issue .. Tried everythig. Nothing helps ... It just radiculous

    Almost year before purchased the game in Nintendo store and always the same error : "Connection Error The Ubisoft server is unavailable at this time.":

    Yes , yes i know. you will post some link that says to restart router to check forward ports and bla bla bla...
    bottom line it does help. the 4 pages thread is prove for it ..
    Hello olir199,

    Welcome to the Forums and sorry to hear you're having connection issues - as above, please take care when posting to ensure you're in the relevant place for your issue, as this is for Just Dance 2016 rather than 2019.

    We do have a Sticky Thread on the Just Dance 2019 Forums with troubleshooting steps available to you which you can access here.

    We request these steps to eliminate any local network issues being a potential cause and are part of any connection investigation we conduct.

    If you have already tried all of our suggested connection steps and you're still unable to connect, please contact us directly via our Support Site or you can also reach us on Facebook and Twitter with an image of your Port Forwarding settings and we'll be more than happy to investigate this further with you and get you back up and running

    Thank you!
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