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  1. #11
    Originally Posted by Ubi-Barbalatu Go to original post
    Hey,

    on your account you only have the pre order content activated, not the game. Please contact your retailer.

    Regards,
    Barbalatu
    So you looked up the persons account to see that info and as they were way down the list of posters here I assume u did for others with this issue... What did you see. Can u acknowledge there is an issue?

    I logged a ticket before posting in this thread yesterday but got nothing back yet. I would have thought a AAA title would get a bit more support in the first few days after release especially considering the cancelled beta...
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  2. #12
    hhrhhr's Avatar Junior Member
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    Originally Posted by Ubi-Barbalatu Go to original post
    on your account you only have the pre order content activated, not the game.
    Hello.

    Сould you verify my account too? I bought the Gold Edition, received two key and activate them. But I can only see the game itself in Uplay, there is no Season Pass in section DLC. Also no artbook and soundtrack in game folder.

    In Russia, the official retailer is 1C (http://online.1c.ru/games/game/21040100/).
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  3. #13
    hhrhhr that is not the issue being described in this thread.

    Been 24 hrs since I logged a ticket this time round.

    Interestingly I had the game showing in my launcher 10 weeks ago when I pre purchased but it was removed when beta was cancelled. The response to that ticket was it would be reinstated at launch. Guess not...

    Can the Community Manager please give us some indication that our issue is beng looked at? Just want to play your sweet lookin game
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  4. #14
    UbiQuB3's Avatar Community Manager
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    Sep 2015
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    Hi everyone!

    Please ensure that you have redeemed the correct code. Most of you who reported this issue just redeemed the pre order content code, but not the actual game key. (Make sure to redeem the code on the back of the manual! )

    You'll find a list of known issues in the Known issues thread

    Regards
    Dom
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  5. #15
    Why give us the "bonus" content cd key instead of the actual CD key?
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  6. #16
    Ubi-Barbalatu's Avatar Community Developer
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    Aug 2014
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    Originally Posted by Reaphale Go to original post
    Why give us the "bonus" content cd key instead of the actual CD key?
    Hi,

    Please check with your retailer and also the game manual if there is any additional key.

    Thanks,
    Barbalatu
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  7. #17
    Ubi-Barbalatu's Avatar Community Developer
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    Originally Posted by Reaphale Go to original post
    Why give us the "bonus" content cd key instead of the actual CD key?
    Hi,

    Please check with your retailer and also the game manual if there is any additional key.

    Thanks,
    Barbalatu
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  8. #18
    Oh no... In searching around for this other key I realised my invoice is for the shipped box... Never bought a non digital download in years... When are these supposed to arrive? I'm in Australia so could be weeks!?

    Guess u can put this down to a picnic (problem in chair not in computer)

    Can u please confirm if the product was shipped with intention to arrive for launch day or only shipped on launch day??
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  9. #19

    Both codes redeemed, cannot see main game

    Originally Posted by Ubi-QuB3 Go to original post
    Hi everyone!

    Please ensure that you have redeemed the correct code. Most of you who reported this issue just redeemed the pre order content code, but not the actual game key. (Make sure to redeem the code on the back of the manual! )

    You'll find a list of known issues in the Known issues thread

    Regards
    Dom
    I remember redeeming both the pre-order and the season pass, and I can't see the season pass in the game. I can see it installed when looking through the DLC library on steam, but it doesn't show up.
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  10. #20
    I received my copy in a nice metal box. Added key from the package and now everything works just fine. So far i have liked Anno 2205 quite a bit.
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  11. #21

    Resolution

    G'day Team,

    I've got a super simple fix, after about 5 hours of screwing around with various things, I deleted two files from my steamapps\common\Tom Clancy's The Division:

    uplay_install.manifest
    uplay_install.state


    After deleting those two, ran the game normally and the Uplay Product Key/Activation Code splash screen no longer appeared and the game began normally.

    Hope this helps someone.

    Regards,

    Puxty
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