I purchased starter pack before.
Today I reset the game in the AC Pirates in-game menu because there is update recently and I expected bug fixes but nothing had changed. So I played tutorial again then when the tutorial finished I clicked the RESTORE PURCHASE button in the shop page. The message popped, "Purchase restored successfully" and then nothing happend, no X2 XP perk, no dragon ship.
So I turned off the game and turn on again. The starter pack advertising page appeared, so I pressed the RESTORE PURCHASE button again in the in-game shop. The same messaged popped. "... successfully"
But nothing has changed.
So I remove this game from my phone.
Please contact our Support team so they can troubleshoot this for you.
https://support.ubi.com