Problem wii u subscription just dance unlimited | Forums

[UBI-Zuzu]

Hey KuraiMike, cesarytomacedo
I would like to ask you to talk in English here, so we know exactly what your issue is. There's a Spanish speaking forum that you would rather discuss your problem in this language. You can find here:
http://forums-es.ubi.com/

As for the issue itself, we're very sorry for all the inconvinience. We're investigting it all the time, we will let you know as soon as we will know something! We really appreciate your patience.
Zuzu

[cesarytomacedo]

Hey KuraiMike, cesarytomacedo
I would like to ask you to talk in English here, so we know exactly what your issue is. There's a Spanish speaking forum that you would rather discuss your problem in this language. You can find here:
http://forums-es.ubi.com/

As for the issue itself, we're very sorry for all the inconvinience. We're investigting it all the time, we will let you know as soon as we will know something! We really appreciate your patience.
Zuzu

zuzu
I understand you but understand us
two weeks ago we paid for and claimed by JDU not recognized and have no response

[KuraiMike]

Hey KuraiMike, cesarytomacedo
I would like to ask you to talk in English here, so we know exactly what your issue is. There's a Spanish speaking forum that you would rather discuss your problem in this language. You can find here:
http://forums-es.ubi.com/

As for the issue itself, we're very sorry for all the inconvinience. We're investigting it all the time, we will let you know as soon as we will know something! We really appreciate your patience.
Zuzu

Hi Zuzu
No problem. From now on, only english, sorry for the inconvenience we did, we had no idea about this rule.

If it is useful, I would like to translate what we were talking about to english for you.

We were talking about the problem and the things we did to acquire the subsciption to gain acces to JDU.

It was basically this way: We acquired the subscription in an account where the JDU free code for 3 days of test was not activated, and the subscription was for more than a month, for Cesar it's for 3 months and in my case it's for a year. Cesar told me than a friend from Argentina acquired an 1 month access to JDU and he had no problem to play with it (the thing with his friend is that Cesar hasn't told me if the process the friend did was the same way as we did).

In some other tests we had done to gain access to JDU is that no matter the account on the Wii U console, there is no access to it, but in the eshop account of any user of the console, the subscription to JDU appear, showing on screen the date of purchase (day and hour)

So we were speculated about the facts in common, finding some matches.

I hope the information could be useful to you and the support team to resolve the problem
We will be waiting for the resolution of the problem, hoping it will take no too much time.

Greetings

[cesarytomacedo]

Hi Zuzu
No problem. From now on, only english, sorry for the inconvenience we did, we had no idea about this rule.

If it is useful, I would like to translate what we were talking about to english for you.

We were talking about the problem and the things we did to acquire the subsciption to gain acces to JDU.

It was basically this way: We acquired the subscription in an account where the JDU free code for 3 days of test was not activated, and the subscription was for more than a month, for Cesar it's for 3 months and in my case it's for a year. Cesar told me than a friend from Argentina acquired an 1 month access to JDU and he had no problem to play with it (the thing with his friend is that Cesar hasn't told me if the process the friend did was the same way as we did).

In some other tests we had done to gain access to JDU is that no matter the account on the Wii U console, there is no access to it, but in the eshop account of any user of the console, the subscription to JDU appear, showing on screen the date of purchase (day and hour)

So we were speculated about the facts in common, finding some matches.

I hope the information could be useful to you and the support team to resolve the problem
We will be waiting for the resolution of the problem, hoping it will take no too much time.

Greetings

Three weeks passed and still no SOLUTION
PLEASE HELP

[Ubi-Elyon]

Hi guys,

We can understand your frustation and we are really sorry for that. We're still working on this and come back to you as soon as possibile.

Again, thank you for your patience.

Elyon

[pablonunezr]

Hey there,

guys I too have the same problem,
buy 1 month subscription to test and does not validate me,
eShop is running at the time of subscription and I can not validate your subscription,
I contacted the support of Ubisoft and this was his response:

"Thank you for providing the receipt.

You will need to contact Nintendo for assistance with this matter. We are not able to provide support for their consoles, as we have no access to their servers or back-end tools.

If you can not download an item to the console, you need to contact Nintendo.

The content downloaded to the console is made to the network via the console. Ubisoft has access to their networks, as has been said, and has no direct impact on the shock. "

then his answer is that nintendo is to blame?

[Bhru10]

hi guys, i have purchased just dance unlimited in ps store for my ps4, but i cant find the add-on on my library, and when i open up my just dance game the unlimited songs/ track are still locked. what should i do to fix this problem. tnx

[Ubi-Elyon]

hi guys, i have purchased just dance unlimited in ps store for my ps4, but i cant find the add-on on my library, and when i open up my just dance game the unlimited songs/ track are still locked. what should i do to fix this problem. tnx

Hi,

Please open a ticket reporting this issue to our customer support at this link.