1. #1

    Problem wii u subscription just dance unlimited

    JDU I paid for 3 months but not recognized jd2016 says "your pass is not valid"
    my id nintendo network is marazasa
    I sent a letter to https://support.ubi.com with invoice data 3 days ago but no solution

    Nintendo eShop recognizes paying JDU and even puts expiration date but the game does not recognize .. said "your pass is not valid"

    please help this is uncomfortable
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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
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    Hello,

    Could you please let us know your Ticket # so we can investigate this for you?

    Thanks
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  3. #3

    Ticket: 02492668

    Originally Posted by Black_Widow9 Go to original post
    Hello,

    Could you please let us know your Ticket # so we can investigate this for you?

    Thanks


    Ticket: 02492668
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  4. #4
    UbiBlack_Widow9's Avatar Community Representative
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    This should now be resolved.

    Please check your Ticket and if you are still having issues, make sure to reply and let them know.
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  5. #5

    I got the same problem

    Originally Posted by Black_Widow9 Go to original post
    This should now be resolved.

    Please check your Ticket and if you are still having issues, make sure to reply and let them know.
    Hello:

    I'm having the same problem with the subscription, could you please help me?

    My nintendo eshop bill about the JDU license say:

    Transaction code: 2877838670

    Serial Number: FW910089089

    My nintendo network ID is: KurMik3.792

    Thank you & Greetings
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  6. #6
    UbiBlack_Widow9's Avatar Community Representative
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    Hello and welcome to the Forums KurMik,

    If you've tried today and it still has not been resolved for you please contact our Support team so they can troubleshoot this.
    https://support.ubi.com

    Thanks
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  7. #7
    Originally Posted by Black_Widow9 Go to original post
    Hello and welcome to the Forums KurMik,

    If you've tried today and it still has not been resolved for you please contact our Support team so they can troubleshoot this.
    https://support.ubi.com

    Thanks
    I have sent my situation to the support team and I've got a ticket.
    Hoping it will be resolve soon, thanks for the info
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  8. #8

    wiiu problem

    Originally Posted by KuraiMike Go to original post
    Hello:

    I'm having the same problem with the subscription, could you please help me?

    My nintendo eshop bill about the JDU license say:

    Transaction code: 2877838670

    Serial Number: FW910089089

    My nintendo network ID is: KurMik3.792

    Thank you & Greetings
    I have seen the JDU and continues with the same problem
    I have written a letter yesterday to ubisuport but told me to wait

    id marazasa
    transaction code 2876089419
    serial number FW700175565

    Ticket Support: 02492668
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  9. #9
    UBI-Zuzu's Avatar Community Manager
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    Hello everyone,
    I hope your issues with that are now resolved.
    Please remember that support has 48 h response time on workdays and sometimes it might take a little, but they will get to you as soon as they can!

    Let me know if I can help with anything,
    Zuzu
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  10. #10

    help me please

    Originally Posted by UBI-Zuzu Go to original post
    Hello everyone,
    I hope your issues with that are now resolved.
    Please remember that support has 48 h response time on workdays and sometimes it might take a little, but they will get to you as soon as they can!

    Let me know if I can help with anything,
    Zuzu
    I reviewed the game and follows the same problem
    I feel frustrated
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