Just Dance 2016 Gold Edition | Forums

[RikerHUN]

I bought just dance 2016 gold edition in the xbox digital store on october 20. I did not get acces code for the just dance unlimited. I opened a ticket (02485697) to support on october 20.
Elyon asked, i wrote my gamertag here in the forum on october 22. Now on october 25, i still no acces to the just unlimited. I am very disappointed.

[MahRoberto]

I bought 1 month of jdu while i was waiting for my 3 months. Now that i got them, my one month signature is gone!

[chankinw]

Thanks for the short term worked around. However, why should we pay for their mistake? I think Ubisoft should provide us the 1 month free of jdu for all the delay and our effort to report the problem.

I just found that Ubisoft will assume your issue has been resolved if they do not hear from you within 4 days. Please keep bugging them every 3 or 4 days to keep your ticket active.

I bought 1 month of jdu while i was waiting for my 3 months. Now that i got them, my one month signature is gone!

[UBI-Zuzu]

Hey MahRoberto,
from the data in our system everything seems alright - it is stated there that you have 4 months of JDU subscription, so you can go and play all the way until February.
Could you maybe tell me how you concluded that you've lost your 1 month subscription?

Zuzu

[Freirito]

I had the same issue, but contacted UBI SUPPORT attaching my proof of purchase via Facebook, and it was solved the same day.

follow me on XONE gamertag: cyberpump

[Mitoj21]

I have the same issue :c, HELP PLEASE!! gamertag: Mitoj93

[UBI-Zuzu]

Hey Mitoj21,

thanks for gamertag, but please don't forget to contact support and to tell them about your issue.

Zuzu

[Alishas mom]

I can't use my gold edition just dance 2016 as it's intended to be used. It's asking me for a code!!?? Also I bought the digital version.

[UBI-Zuzu]

Hello Alishas mom,
you should tell our support about that, they will look into that!
https://support.ubi.com/en-US/index
Zuzu

[RyanTheHero]

I have a PS4 JD Gold Edition with 3 month free jd unlimited but when I put the codes in, why is it asking me for a credit card or paypal account?