1. #21
    my gamertag is Riker HUN
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  2. #22
    Rawrena's Avatar Banned
    Join Date
    Mar 2014
    Posts
    384
    Hi all,

    Thanks for providing your gamertags. However, we need to double check these with a list of affected accounts, which might take some time.

    To expedite the process of getting Just Dance Unlimited access, your best bet is to contact our team at support.ubi.com and include proof of purchase. Once our support agents have confirmed the purchase, they can grant you access immediately.

    Thanks for your patience!
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  3. #23
    Originally Posted by Rawrena Go to original post
    Hi all,

    Thanks for providing your gamertags. However, we need to double check these with a list of affected accounts, which might take some time.

    To expedite the process of getting Just Dance Unlimited access, your best bet is to contact our team at support.ubi.com and include proof of purchase. Once our support agents have confirmed the purchase, they can grant you access immediately.

    Thanks for your patience!
    I contacted them yesterday morning and no answer yet!
    2 days and no solution, can't believe that!
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  4. #24

    my gamertag

    My gamertag is Loukinha414 , but the game was bought in my husband's account (jeanlima2k).
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  5. #25

    I want to play just dance unlimited

    Originally Posted by Rawrena Go to original post
    Hi all,

    Thanks for providing your gamertags. However, we need to double check these with a list of affected accounts, which might take some time.

    To expedite the process of getting Just Dance Unlimited access, your best bet is to contact our team at support.ubi.com and include proof of purchase. Once our support agents have confirmed the purchase, they can grant you access immediately.

    Thanks for your patience!
    MY GT IS MARTOS100 please fix this
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  6. #26

    help me jdu 2016 wii u

    JDU I paid for 3 months but not recognized jd2016 says "your pass is not valid"
    my id nintendo network is marazasa
    I sent a letter to https://support.ubi.com with invoice data
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  7. #27

    my gamertag

    my gamertag is natyoliva. I´ve already sent the proof of purchase... they said that the problem was solved, but nothing happened since wednesday...
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  8. #28
    What a crap... Ubisoft releases a bundle version of a game WITHOUT THE ADDON, how come?! I can only presume negligence... now we all have to go to support team beg for what we HAVE PAID for.

    Last time I purchased a bundle from Ubi.
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  9. #29
    UBI-Zuzu's Avatar Community Manager
    Join Date
    Sep 2015
    Posts
    1,074
    Hi all,
    Thanks for providing your gamertags. We really appreciate your patience. We're currently investigating and will try to fix this issue as quick as possible.

    Zuzu
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  10. #30
    Originally Posted by Ubi-Elyon Go to original post
    Hi guys,

    Could you please provide us your gamertags so we can check if the membership is regular.

    Thanks for your patience
    Elyon
    My GT on Xbox One is VINI NOGUES and i am having the same problem with Just Dance 2016 Gold Edition...
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