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  1. #1

    FC4 crashes after launch

    All drivers are up to date, windows updates are all installed. It`s been a long time since I had a game hard crash on me like this, All other games are running fine.
    I've looked up far cry 4 + ntdll.dll and found older posts about it on different forums but none had a solution.

    The game was bought through uplay a couple of days ago. I've tried redownloading the game and verifying its integrity but still get the same crash.

    Edit: Application version 0.1.0.1? That can't be the latest version can it? I'm assuming that uplay is failing to download the patch?

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: FarCry4.exe
    Application Version: 0.1.0.1
    Application Timestamp: 552190c2
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7601.19018
    Fault Module Timestamp: 560a0083
    Exception Code: c0000005
    Exception Offset: 000000000004f90d
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 4105
    Additional Information 1: 40b4
    Additional Information 2: 40b45238ba00e903907b6543ada2bd5f
    Additional Information 3: 59bb
    Additional Information 4: 59bbf4be589b2a8f5b0c17c696f40732


    System specs:
    Motherboard: ASUS P8Z77-V Lk
    CPU: Intel Core i7 2700K
    GPU: MSI GTX 980 GAMING
    Memory: Corsair Vengeance 2X4GB
    Soundcard: Xonar DG 5.1
    Hard-Drives: Corsair Force 3 Series 120GB/Samsung 840 256GB SSD/ Western Digital Caviar Black 1TB
    Power Supply: Corsair CX Series CX 750W
    OS: Win7 64
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  2. #2
    WID992007's Avatar Senior Member
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    current version is 1.10.0 your game should auto update to the current version (check your settings in Uplay )

    most likely your problem is a background application causing a crash

    try to exit all background applications before you launch the title you may also want to try opening the Uplay client and Disable the In Game Overlay in Settings \ General

    Also try setting Uplay (as well as Steam if you have the Steam version ) to launch and Run As Administrator

    see this page about connection issues and Background Applications
    https://support.ubi.com/en-US/FAQ/9/...0000000eio0CAA

    if you contiunue to have issiues PLEASE .. open a support ticket with UBISOFT here
    https://support.ubi.com


    by clicking on My Questions in the upper left corner of that page


    for a guide of what to include with your support ticket see this thread
    http://forums.ubi.com/showthread.php...eport-an-issue
    and this page
    https://support.ubi.com/en-US/FAQ/9/...0000000emSbCAI


    or call them on the Phone during Regular Support Hours <--(BEST OPTION)


    US support
    https://support.ubi.com/en-US/ < web support click on my questions in the upper left , log in and make a support ticket


    you can also try to contact them via social media


    facebook https://www.facebook.com/UbisoftSupport


    and Twitter
    https://twitter.com/ubisoftsupport


    or Phone USA
    (919) 460-9778
    PHONE - English.
    Customer Support / Technical Support / Uplay Shop Support.
    Technical Support / Uplay Shop: (919) 460-9778.
    Available: 9am - Midnight (EST), Monday-Friday | 12pm - 9pm (EST), Saturday-Sunday.


    if you live in another region support info/ and hours / and contact numbers can be found here
    https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI
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  3. #3
    Thanks for the quick reply WID.

    I have submitted a ticket earlier today.

    Closed all background applications that I could and I disabled uplay's game overlay. Ran as admin. No dice.

    The game doesn't auto update (The FarCry4.exe inside the bin folder is version 1.0.1.0)
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  4. #4
    WID992007's Avatar Senior Member
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    Originally Posted by thirdnostril Go to original post
    Thanks for the quick reply WID.

    I have submitted a ticket earlier today.

    Closed all background applications that I could and I disabled uplay's game overlay. Ran as admin. No dice.

    The game doesn't auto update (The FarCry4.exe inside the bin folder is version 1.0.1.0)
    your EXE version will not change in the Bin folder location mine says the same thing .. and i have the Steam version of the title patched to 1.10 .0

    my config is older then yours i have 2 exact systems one with a Q 6600 one with a Q9650
    Asus P5 B main board
    Intel Core 2 quad Q6600
    8 gig of DDR 2 - 800 ram
    Asus Strix GTX 960
    SB live 24 bit Pci sound card
    Windows 10 Pro 64
    2 Pny SSD drives (240 gig each)

    the Q9650 system has about the same hardware but thats my back up system with an AMD R9 270X in it and has win 7 Sp1 Ultimate Edition on it (i keep meaning to swap out that CPU) that system only has 1 WD black edition Drive

    do you have the Uplay only version or the Steam version >?

    the Steam version auto Updates on its own and the Uplay one should too especially if ya tried a file verify running as Admin
    so i dunno man hopefully support can help ya out

    did you install Uplay on the same drive as your operating system ?

    i have Uplay on my drive C: and my game is installed over on Drive E: with my Steam games
    and i think uplay likes to be on the same drive as your OS

    if ya need a patch history i posted one over here with all the info i could find http://forums.ubi.com/showthread.php...1#post10911851
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  5. #5
    WID992007's Avatar Senior Member
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    one other issue you might wanna look into also is the Nvidia gameworks settings

    more info can be found here https://forums.geforce.com/default/t...-in-far-cry-4/
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  6. #6
    I've got the Uplay version of the game (it was 30% off last week and I couldn't resist since I enjoyed FC3 a lot and the announcement of Primal got this game back on my radar). Uplay itself is installed on C(os) but the game is on another SSD dedicated for games.
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  7. #7
    Originally Posted by WID992007 Go to original post
    one other issue you might wanna look into also is the Nvidia gameworks settings

    more info can be found here https://forums.geforce.com/default/t...-in-far-cry-4/
    Yeah I've stumbled upon on that before making this thread, but I can't get into the game at all due to the crash. I thought maybe there's a config file I can edit for those nvidia settings but if there are any cfg's they must be auto-gerated after a first run, since I cannot run the game at all, those config files aren't being generated. I checked both documents/my games/fc4 and the game's directory.
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  8. #8
    WID992007's Avatar Senior Member
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    yea i dunno then if ya have no backround apps running and u play is on C it should work perfect on your system .. runs good even on my system i'm on right now ..and some of this hardware is 7 years old and i'm using Windows 10
    so i don't get why its crashing on launch for ya

    wish you luck getting it running with help from Ubi support ,..as i don't have anything more to suggest ya try , cant be a uplay prob if ya got Far Cry 3 and that runs ...your hardware should run the game great

    again good luck with Support hope they can find the problem for you .. as this game is fun ..and worth the hassle
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  9. #9
    Thanks for your help none the less Wid. Have a good one.
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  10. #10
    Phenogen's Avatar Member
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    Affinity

    Originally Posted by thirdnostril Go to original post
    Thanks for your help none the less Wid. Have a good one.
    For your Intel CPU Run Task manager and in processes alter affinity for FC4.exe so it does not run cores 1 and 3. (uncheck those cores)
    The game is designed for a 3 core AMD cpu on a console.
    If your CPU usage gets to 100% on any core the process (game) will crash however good your GPU..
    Altering affinities on other processes to take load off the heavy loaded core 1 and 3 would also assist but it is probably sufficient to ony alter the FC4 affinity which you will need to do every time you start and log in to the game (process indicated in task manager.)
    You can run the game windowed with task manager windowed alongside showing core use during game to validate the overloaded cores is the cause.

    Hope this helps resolve issue.
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