hi everyone.
i dont know if this quarry belongs here but it's the PC section so here goes:
im dog sitting by brother's dog at his house for a few weeks and i got his computer and games to myself while he's abroad.
he has an issue with Far Cry 4 he hasnt managed to solve yet - there is no sound in game.
i googled this issue and found suggestions to try changing the playback configuration from 5.1 to stereo or change the sample rate or to install directx 9.0c or the realtek drivers again... nothing works.
with the dx installation the installation detected a newer or equivalent version on this computer so it didnt install.
also i tried deleting the d3d files in system32 and in sysWOW64 but the computer told me that i needed administrator privileges for that, and i dont know how to circumvent this issue. besides, even if i DID know - i wouldnt know EXACTLY what files to remove and wouldnt want to damage my brother's computer.
My brother said that FC4 worked just fine before. he hasnt played it in a while and recently wanted to replay it and - poof. no sound in game. cinematics and logos make sound. nothing else does. not online nor offline.
He recently bought AC:Unity and this game works flawlessly. he said the rainbow six siege beta also worked fine.
any ideas?!?
system details:
win 7 64bit
8gb ram
R9 280 3gb vram
i7 4770 2.4ghz
realtek audio
Check your Sound Settings IN WINDOWS
right click your Speaker Icon
select playback Devices
Select your realtek Audio ,make sure that's set to be the Default device and not a secondary device like HDMI audio from the AMD vid card
next right click the Realtek card select Properties
Select Advanced
Set the Sound Sample rate to
16 Bit 96000 Hz Studio Quality or 16 Bit 44100 Hz Cd Quality
i would also say try to verify the game files
To verify your files if you bought the game thru Steam ..\EXIT Steam ..right click your steam icon ..select run as Administrator
launch Steam
go to your Steam games library
right clik on far cry 4
select properties
select local files
select verify Integrity of game cache
it takes a few min to do but its faster the redownloading your entire game , if its only a few files that were corrupt or installed incorrectly .... this in many cases will fix your problems getting the game to start
If you have the U play only Version of the game you can also verify your game files with U play
if you have the game via u play only here are instructions how to verify your game files thru their client
Again its probably best to make sure you launch Uplay as RUN as Administrator when you do a file verify
https://support.ubi.com/en-US/FAQ/60...0000000ee85CAA
see the bottom of the page
try the game again .. if that fails to fix it contact Ubisoft Support
if you contiunue to have issiues PLEASE .. open a support ticket with UBISOFT here
https://support.ubi.com
by clicking on My Questions in the upper left corner of that page
for a guide of what to include with your support ticket see this thread
http://forums.ubi.com/showthread.php...eport-an-issue
and this page
https://support.ubi.com/en-US/FAQ/9/...0000000emSbCAI
or call them on the Phone during Regular Support Hours <--(BEST OPTION)
US support
https://support.ubi.com/en-US/ < web support click on my questions in the upper left , log in and make a support ticket
you can also try to contact them via social media
facebook https://www.facebook.com/UbisoftSupport
and Twitter
https://twitter.com/ubisoftsupport
or Phone USA
(919) 460-9778
PHONE - English.
Customer Support / Technical Support / Uplay Shop Support.
Technical Support / Uplay Shop: (919) 460-9778.
Available: 9am - Midnight (EST), Monday-Friday | 12pm - 9pm (EST), Saturday-Sunday.
if you live in another region support info/ and hours / and contact numbers can be found here
https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI
thanks for the detailed respons mate.
sadly i already tried most of your seggestions but i kept googling and finally found the solution.
im posting it here in case someone else stumbles upon this problem and googles his way here:
what worked for me is the main solution posted in this thread in the first answer (removing some DX files from system32 and sysWOW64, then reinstalling the files from the game folder)
https://steamcommunity.com/app/29811...8356169002715/
good luck everyone