1. #1

    File system failure: Aborting execution Gamerprofile.xml

    So whenever I start the game, it loads up to the "press any key to start" screen then when I press a key it shows "setting up profile" then it stops and a fatal error popup appears which says that there is a file system failure and it closes the game. It says something about Gamerprofie.xml, here I posted a screenshot of the error and a link to the screenshot for if you can't see the picture. Thanks in advance.

    http://prntscr.com/8o9rub
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  2. #2
    WID992007's Avatar Senior Member
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    Sep 2007
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    make sure your running a 64 bit operating system

    32 bit ones are not supported

    launch Uplay as an Administrator and verify your game files https://support.ubi.com/en-US/FAQ/60...0000000ee85CAA see the bottom of that page

    if you contiunue to have issiues PLEASE .. open a support ticket with UBISOFT here
    https://support.ubi.com


    by clicking on My Questions in the upper left corner of that page


    for a guide of what to include with your support ticket see this thread


    http://forums.ubi.com/showthread.php...eport-an-issue


    or call them on the Phone during Regular Support Hours <--(BEST OPTION)


    US support
    https://support.ubi.com/en-US/ < web support click on my questions in the upper left , log in and make a support ticket


    you can also try to contact them via social media


    facebook https://www.facebook.com/UbisoftSupport


    and Twitter
    https://twitter.com/ubisoftsupport


    or Phone USA
    (919) 460-9778
    PHONE - English.
    Customer Support / Technical Support / Uplay Shop Support.
    Technical Support / Uplay Shop: (919) 460-9778.
    Available: 9am - Midnight (EST), Monday-Friday | 12pm - 9pm (EST), Saturday-Sunday.


    if you live in another region support info/ and hours / and contact numbers can be found here
    https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI
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  3. #3
    Ok um I sent 2 tickets to support with all the attached files in the past 2 weeks and none of them got answered. I sent them early on Ubisoft's working days of the week as well just in case. So anyone know why Ubisoft support is like this?
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  4. #4
    WID992007's Avatar Senior Member
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    Sep 2007
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    Originally Posted by xNightstorm Go to original post
    Ok um I sent 2 tickets to support with all the attached files in the past 2 weeks and none of them got answered. I sent them early on Ubisoft's working days of the week as well just in case. So anyone know why Ubisoft support is like this?
    try to call them on the phone during normal support hours or nudge them via Twitter with your support ticket number
    https://twitter.com/ubisoftsupport or facebook https://www.facebook.com/UbisoftSupport


    i did run into someone else the other night that posted the same error on Steam

    to fix it i asked them to look at the background applications they were running ....they found out that their antivirus (bitdefender ) was blocking Uplay as well as the Uplay launcher so check your background applications and antivirus and firewall settings

    other people also posted that it seemed to help with some crash errors is open the Uplay Client go to settings General and Disable the In game Uplay overlay

    as well as set Uplay to Run as Administrator (especially if your running windows 10 or possibly have more then 1 account set up on your Windows system)
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  5. #5

    have u got the solution

    have u got the solution please help me and give the guidance and instructions to me .

    if u have video link please keep and help me manikanta krs99@gmail.com
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