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  1. #1

    Ubisoft game launcher keeps crashing

    Hi all, I need help! UPLAY recently updated itself on my pc and now gives an error message evry time i launch it, even though I've been happily playing Far Cry 3 for months! The message I get is this (Uplay has detected an unrecoverable error and must shut down.)
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  2. #2
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    try downloading and reinstalling the u play client on top of your existing install , this might fix it

    you can Download the updated version of the Client here https://uplay.ubi.com

    click were it says Download Uplay on PC (bottom right side of page )

    if you contiunue to have issiues PLEASE .. open a support ticket with UBISOFT here
    https://support.ubi.com


    by clicking on My Questions in the upper left corner of that page


    for a guide of what to include with your support ticket see this thread


    http://forums.ubi.com/showthread.php...eport-an-issue


    or call them on the Phone during Regular Support Hours <--(BEST OPTION)


    US support
    https://support.ubi.com/en-US/ < web support click on my questions in the upper left , log in and make a support ticket


    you can also try to contact them via social media


    facebook https://www.facebook.com/UbisoftSupport


    and Twitter
    https://twitter.com/ubisoftsupport


    or Phone USA
    (919) 460-9778
    PHONE - English.
    Customer Support / Technical Support / Uplay Shop Support.
    Technical Support / Uplay Shop: (919) 460-9778.
    Available: 9am - Midnight (EST), Monday-Friday | 12pm - 9pm (EST), Saturday-Sunday.


    if you live in another region support info/ and hours / and contact numbers can be found here
    https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI
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  3. #3

    re: uplay launcher,

    Originally Posted by WID992007 Go to original post
    try downloading and reinstalling the u play client on top of your existing install , this might fix it

    you can Download the updated version of the Client here https://uplay.ubi.com

    click were it says Download Uplay on PC (bottom right side of page )

    if you contiunue to have issiues PLEASE .. open a support ticket with UBISOFT here
    https://support.ubi.com


    by clicking on My Questions in the upper left corner of that page


    for a guide of what to include with your support ticket see this thread


    http://forums.ubi.com/showthread.php...eport-an-issue


    or call them on the Phone during Regular Support Hours <--(BEST OPTION)


    US support
    https://support.ubi.com/en-US/ < web support click on my questions in the upper left , log in and make a support ticket


    you can also try to contact them via social media


    facebook https://www.facebook.com/UbisoftSupport


    and Twitter
    https://twitter.com/ubisoftsupport


    or Phone USA
    (919) 460-9778
    PHONE - English.
    Customer Support / Technical Support / Uplay Shop Support.
    Technical Support / Uplay Shop: (919) 460-9778.
    Available: 9am - Midnight (EST), Monday-Friday | 12pm - 9pm (EST), Saturday-Sunday.


    if you live in another region support info/ and hours / and contact numbers can be found here
    https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI

    I have tried all these steps and still not working, now I have games that I have paid for and can no longer play!
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