Uplay logs me out straight away, can't connect | Forums

[crbrown12]

I deleted and reinstalled the app and now I can't connect to uplay at all. When I go in the app and go through playing the first few levels, creating a new username etc, the uplay logo never appears at the top of the home screen. It always stays as the wifi logo and reads the message "No connection! Could not connect to the server. Please try again later!"

This never changes until I go into the settings and choose the uplay option from there. I get through to the log in screen, log in, and everything seems fine. I can see my friends list and the other things in that menu. The problem is that when I click close to return to the game, it immediately logs me out and I'm back to where I was before logging in. The option to select device data or server data doesn't show up, and it looks like I'm not logged in at all.

When I go back to the uplay log in section at the top of the screen, the message has now changed to "Join us! You're disconnected from uplay. Connect to access online features" and when you click connect it takes you straight back to log in to your uplay account.

It basically goes round in a circle and doesn't stay logged in once you click the close button.

I've asked for support through the option in settings but keep getting told to reinstall the app, play the first few levels etc. I've done this multiple times over the course of a few weeks and I've had no luck, does anyone know what to do?

[G00nzi]

Hello,

Thank you for raising this. Will investigate it and get back to you as soon as possible.

All the best,

-G00nzi