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  1. #1

    launch problem

    since the latest uplay update, i can't launch the game. when i press play, the loading icon pops up than disappear but nothing happen. does someone has an idea about the way to fix the problem ?
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  2. #2
    Originally Posted by tomkah Go to original post
    since the latest uplay update, i can't launch the game. when i press play, the loading icon pops up than disappear but nothing happen. does someone has an idea about the way to fix the problem ?
    Got the same Problem!!!! Pls help!
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  3. #3
    UbiBooma's Avatar Community Representative
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    Looking into it guys. Have you submitted tickets to support? See links in my signature and/or go to --> ubi.support.com.

    Booma
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  4. #4
    UbiBooma's Avatar Community Representative
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    Hey guys, so tell me the following:

    -Have you already downloaded FC4 and if you try to download a patch for FC4 with the new Uplay client this happens?
    OR
    -You already have a fully patched FC4 and you're experiencing the issue after downloading the new Uplay?
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  5. #5

    Same Boat

    Mine also stopped working since Uplay updated.

    Mine is set to automatically update.

    I just want to play different maps and kill people with my husband.
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  6. #6
    WID992007's Avatar Senior Member
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    are any of you using the steam version of the game ?

    if so make sure you not on a BETA Version of the Steam client

    look up top in steam click where it says Help then About Steam

    it should say

    Steam client application
    Built: Aug 19 2015, at 11:30:35
    Steam Api: v017
    Steam package versions :1440016726


    is the current NON BETA version

    anything newer is a BETA version of the Steam Client and may have Problems

    to fix it

    look in the upper left hand corner click where it says STEAM


    next click settings then ACCOUNT


    if it shows you are participating in a BETA version of Steam OPT out of it


    Steam will then Roll back to the last current Stable build ..you will need to restart Steam to make the change go into effect


    then try your game again


    there is currrently an issiue with the CURRENT Steam BETA release and several UBISOFT titles are Affected


    if you DO NOT use the beta version of STEAM your games should work normally
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  7. #7
    Hi, got the Problem with the new Version of UPlay. Don't have the Steam Version.
    And I still have the Problem. Seems like many others. Got a Support Ticket, so I'll wait. Thx.
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  8. #8
    I have the same problem.

    Since the last UPlay version (September Update 4) , Uplay cant lauch FarCry4.

    If I change to UPlay offline mode then UPlay can launch game but I cant use ingame online options (multiplayer).
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  9. #9
    UbiBooma's Avatar Community Representative
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    I'm working with the support team on this but make sure you guys submit tickets in the meantime at ubi.support.com. It helps the process. Also the more detailed you are in the description of the problem the better. AlanBourdillion, can you post your ticket # here ?
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  10. #10
    I submit a ticket (02387122) and attach the log's files of my uplay folder.

    The game launch fine before the updates that changes the UI of UPlay (September Updates 3 and 4).

    An extract of the game_starter_log.txt:
    Code:
    [  944]  2015-09-19 16:52:14      [ 6476]      ERROR      inject_impl.cpp (151)                            Injected thread has exited. code 3221225477
    [ 8704]  2015-09-19 16:52:14      [ 9724]      ERROR      GameStarter.cpp (291)                            Failed to inject suspended process. Process terminated '9020'
    [ 8704]  2015-09-19 16:52:14      [ 9724]      ERROR      UplayConnection.cpp (303)                        Failed to inject overlay and create process exepath 'C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Far Cry 4\bin\FarCry4.exe', working directory 'C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Far Cry 4\bin', inject overlay 'true', Steam runtime present 'false'
    My SO is Windows 8.1.
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