1. #381

    Cannot Progress Past Adventure 3 of Rayman Adventures - Server Connection Failure

    Like everyone else since 2015, I'm stuck at level 3 of Rayman Adventures. I cannot "hatch" the purple egg, getting the error message "Connection to the server failed. Please check your internet connection and try again."

    I tried deleting and reinstalling the Rayman Adventures app but same issue. My latest RA says 3.9.1 in the lower right corner of the main screen.

    My connection is: Inernet > Pace 5268AC Gateway > Orbi Router > WiFi > Apple 4k TV (Model A1842-32Gb) with tvOS 14.3, on a WiFi

    Under the RA game interface: Options > Customer Support > Assistance area: I see:
    Profile ID: 0 - ??? (WiFi)
    DNA ID: 1a77f8f9-7e26-4cd5-9b7e-921187e5676

    It's as though Rayman Adventures cannot connect to my WiFi network even thought the Apple 4KTV itself is connected just fine

    Please help. Thanks
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  2. #382
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Location
    USA
    Posts
    1,202
    Hey Tracybjazz! I'm sorry to hear that you're encountering this issue as well. I appreciate the information that you've provided, but we'll need you to submit a support ticket with these details for our dedicated team to look into this with you. Thank you for understanding!
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  3. #383

    dissapointed

    I come here to let ppl know how much im dissapointed !
    4 days im trying to play Rayman adventure and when i get stuck at level 3 cant hash the egg and says cant connect !
    for 4 days i am trying to solve it, i reseted my Apple tv 3 times tried wifi and cable even hotspot internet all failed tried beta iOS also failed ! went to my brother home he has the none 4k Apple TV and samething happining !
    so i am going through all this cos its the best game for my son! he played all Rayman games on xbox and the last one he did it like 10 times !
    And when i found this Adventure and have this problem i open supoort ticket and the only answer was they will send it to developer and thats it...
    So my issue will be solved in 1 day 1 month or 1 year or never ? Really dissapointed by the support given ! now i need everyday do check if its working ? and how long should i keep waiting ? i thought they will walk me through it till they solve it for me but really dissapointing after all the trouble to make it work get a genral answer !
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  4. #384
    Originally Posted by Tracybjazz Go to original post
    Like everyone else since 2015, I'm stuck at level 3 of Rayman Adventures. I cannot "hatch" the purple egg, getting the error message "Connection to the server failed. Please check your internet connection and try again."

    I tried deleting and reinstalling the Rayman Adventures app but same issue. My latest RA says 3.9.1 in the lower right corner of the main screen.

    My connection is: Inernet > Pace 5268AC Gateway > Orbi Router > WiFi > Apple 4k TV (Model A1842-32Gb) with tvOS 14.3, on a WiFi

    Under the RA game interface: Options > Customer Support > Assistance area: I see:
    Profile ID: 0 - ??? (WiFi)
    DNA ID: 1a77f8f9-7e26-4cd5-9b7e-921187e5676

    It's as though Rayman Adventures cannot connect to my WiFi network even thought the Apple 4KTV itself is connected just fine

    Please help. Thanks
    Was it solved ? thnaks
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  5. #385

    I cant connect after adventure 3

    Hi
    I can't play because of a connection isue but my internet is fine I can't pick up the egg of adventure 3 my phone is a Samsung Galaxy Note 8

    I hope that it will fix because I really love that Game

    Thank you
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  6. #386

    Adventure three egg connection fail

    Same issue as everyone else
    Apple TV, ios14
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  7. #387
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    Hello everyone,

    As you are aware this has been on ongoing issue for sometime.

    Can you please go through the relevant troubleshooting steps in the links below then try again:

    Android Troubleshooting - Do not reinstall the game as you will lose your save progress

    Android Connectivity Troubleshooting

    iOS Troubleshooting - Do not reinstall the game as you will lose your save progress

    iOS Connectivity Troubleshooting

    However if the issue persists then please contact contact support and include the make and model of your device and also provide a screenshot of your in-game ID. To do this launch the game, then tap on the options menu (cog wheel icon) and choose 'Customer Support'. Your in-game ID will show on the bottom of the screen.

    I will now close this thread.
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