1. #361
    I can't take the egg in chapter 3 (lost connection to the server) Hawaii p10lite
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  2. #362
    I can't move to Level 3 and the game itself Doesn't connect with enternet
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  3. #363

    I have the same problem

    Originally Posted by Ubi-BlueFire Go to original post
    Hello Rayman Adventures players!

    If you receive a server error (unable to connect) after reaching Adventure 3, please contact us by posting in this forum, being sure to provide us with details about your device and what you’re experiencing so that we can work to resolve the issue.

    We are aware that it's been quite a long time since this bug appeared, but this one is a tough one! And we promise we are doing our best to bust it properly.

    Thank you for your help and patience!

    The Rayman Team

    my phone is Huawei Y9s, I've received a server error (unable to connect) whe I reached Adventure 3 i think(I can't take the purple egg). so please help me and fix this problem.
    thank you
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  4. #364
    Ubi-Woofer's Avatar Ubisoft Support Staff
    Join Date
    Aug 2019
    Location
    United Kingdom
    Posts
    2,883
    Thank you all for your continued reports.

    If possible, in addition to the information already requested, please provide a screenshot or short video clip of the issue, so that we can take a closer look if needed.

    Thank you.
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  5. #365

    Could not connect to server error

    Hi Team,
    I am not able to play rayman adventures. Its stuck at adventure 285. I can play next adventure but while hatching egg in Level 286, it says could not connect to server. Also, whenever I restart the game, it goes back to adventure 285 state.
    Device information:
    Samsung s10 lite. Android OS.
    Profile is:31480457
    Please fix this asap, I really enjoy playing this game.

    Note: after every restart, it says your profile has been synchronized and it goes to old state. This started happening after I recently updated the app.
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  6. #366
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
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    2,971
    Originally Posted by shanamika89 Go to original post
    Hi Team,
    I am not able to play rayman adventures. Its stuck at adventure 285. I can play next adventure but while hatching egg in Level 286, it says could not connect to server. Also, whenever I restart the game, it goes back to adventure 285 state.
    Device information:
    Samsung s10 lite. Android OS.
    Profile is:31480457
    Please fix this asap, I really enjoy playing this game.

    Note: after every restart, it says your profile has been synchronized and it goes to old state. This started happening after I recently updated the app.
    Hello shanamika!

    As above, could you please provide a screenshot or short clip of this so we can investigate?

    Thank you!
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  7. #367

    Server connection error

    Dear Support

    I have server connection error in Rayman Adventures level 686.

    Here are the screenshot of the error:

    https://photos.app.goo.gl/Dk3d5RPxsiCZ8Xk99

    The error exist for 3 wees..
    What can i do to continue the game?
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  8. #368
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,470
    Originally Posted by malageza Go to original post
    Dear Support

    I have server connection error in Rayman Adventures level 686.

    Here are the screenshot of the error:

    https://photos.app.goo.gl/Dk3d5RPxsiCZ8Xk99

    The error exist for 3 wees..
    What can i do to continue the game?
    Hello there malageza!

    Thank you for attaching a screenshot! Could you let us know more details about the device you are using so we can investigate further?
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  9. #369
    Its a Samsung Galaxy Tab S2
    Modell number SM-T813
    It has Android 7.0
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  10. #370
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    Thanks for letting us know malageza
    Can you confirm if you're still getting this error
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