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  1. #11
    Originally Posted by Mr_Shade Go to original post
    Hi,

    The team are investigating the issue, so please bear with us.
    Thank's hopefully everything get's fixed & accounts restored.
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  2. #12
    MADNJPN's Avatar Junior Member
    Join Date
    Sep 2015
    Location
    Georgia, Tbilisi
    Posts
    8
    Originally Posted by Yui_Ubisoft Go to original post
    Thank's hopefully everything get's fixed & accounts restored.
    My keys are coming back one by one .. Very strange ... but game not available yet .. only DLC content codes
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  3. #13
    MaXxOnU's Avatar Junior Member
    Join Date
    Dec 2014
    Location
    Germany
    Posts
    10

    This game + 2 others are gone from my account

    I hope you guys investigate this and fixing this issue. See here ... and other game forum replys from different members!

    http://forums.ubi.com/showthread.php...7#post10987487
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  4. #14
    Same thing happened to me. Thank you Ubisoft and Uplay for taking my money and not letting me play the game.
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  5. #15

    I have the same problem

    I have the same problemmm , please ubi do something :@:@:@
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  6. #16
    MaXxOnU's Avatar Junior Member
    Join Date
    Dec 2014
    Location
    Germany
    Posts
    10
    From anonther topic...

    this was just posted on their facebook support


    Hello Folks! We're aware of the issue whereby some users are unable to see their games. We're working on resolving this right now. This occurred following a back-end update to convert products in our system and it is only a visual issue. Your games are still safe and sound on your accounts and will be visible again soon. We apologize for the inconvenience.
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  7. #17
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  8. #18

    .............

    wtf has happened with my game?

    i downloadet it for free. now it is away.

    i played the game last some years ago now i see its deletet ? i cannot find anything
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  9. #19
    Ubi-OhtheBliss's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    159
    Hey Neekah-20dVh08,

    Do you have any other Ubisoft accounts? If it's not showing in your game library than this would usually mean that it is linked to another account.
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