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Junior Member
The Division: Stuck at the Start menu (loop)...2017...
So... 01-19-2017... EVRYTIME i want to log... EVERYTIME... i can't log in and i'm stuck at the strating menu....EVERYTIME, with that orange circle looping eternaly...EVERYTIME..... Please... do something. the last message about that i've seen was on may 2016.We are currently on january 2017. I still have that bug...EVERYTIME...Eternal loop...EVERYTIME... ( that message will loop until you find guys of Ubisoft a solution...EVERYTIME i want to log and will get a fail to get ingame...EVERYTIME...)
Oh... and I WONT CHANGE the date. Because its going to F... all my other game.
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Junior Member
they will lite to you and tell you to set you date back a year and a half. total joke
Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
OK
Your best option is to start by resetting the console display and audio settings. If that does not work, try lowering your display output resolution.
If you continue to experience issues, try clearing your PS4 Game Data Utility files. Doing so will clear any install / update data and DLC content.
Note: All DLC items can be re-downloaded. Exclusive Content is tied to the account and does not need to be re-downloaded.
1. Navigate to your [Settings].
2. Select [System Storage Management].
3. Select the content you want to delete under [Applications] or [Captures], press the OPTIONS button and select [Delete].
Next, test your game disc on a second console.
In some cases, you could have a bad game disc. Please try testing your game on a second console to determine if you have the same results.
1. If you have the same issue on a second console, please try exchanging your game disc at the retailer for a new copy.
2. If you do not have the problem on a second system, the issue may be local to the save files on the console. Return to your Playstation 4 and try deleting your save progress using the steps below.
Clear Save Data Utility files.
1. Navigate to your [Settings].
2. To delete saved data, select [Application Saved Data] --> [Saved Data in System Storage] --> [Delete].
Once completed, please retry your game. If you continue to have problems, please update the ticket with the results of the steps above.
DID THAT
NO DIFFERENCE
have you completed this step as aell? Clear Save Data Utility files.
1. Navigate to your [Settings].
2. To delete saved data, select [Application Saved Data] --> [Saved Data in System Storage] --> [Delete].
YES, I DID THAT, WOULD YOU LIKE ME TO DO THAT A 2ND TIME?
I DID IT AB OUT 10 MINUTES AGO WHILE WAITING FO RYOU TO COME ONLINE
No, if that did not work there is a work around that we have available, you will need to change the date on your console to before October 2015 then you will need to restart the console and you will then be able to access the game.
THAT WILL MESS UP MY OTHER GAME SAVES, WHY WOULD I DO SOMETHING AS RIDICLOUS AS THAT?
CERTAIN SECURE WEBSITE WILL ALSO NOT WORK AT ALL, WHY YOU CHANGE THE DATE TO SOMETHING SO WRONG ON YOUR SYSTEM
The issue has been reported to the devs, if you would like to play this game you can do that work around to be able to access it.
THAT "WORK AROUND" WAS REPORTED 2 YEARS AGO, WHY IS THER NO UPDATE?
THE DEVS HAVENT DONE ANYTHING ON THIS ISSUE FOR YEARS.
LITERALLY YEARS
THIS IS COMPLETELY RIDICULOUS, AND WAITING YEAR S IS UNACCEPTABLE
I WANT MY MONEY BACK FOR A NON-WORKING PRODUCT
The work around was actually updated just a few months ago, if you would like a refund you will need to contact the retailer or vendor it was purchased from, if you purchased it from the PSN store you will need to contact Sony. Sony Support
Phone: 800.345.7669
Online: http://esupport.sony.com/US/perl/contact-sales.pl?
THIS SI NOT ACCEPTABLE, THIS PRODUCT SHOULD BE PULLED FROM STORE SHELVES. THE "WORK AROUND" I FOUND POSTED IN YOUR FORUMS OVER A YEAR AGO, YOU ARE MISTAKEN
I AM THE RETAILER, I CANNOT RETURN BROKEN PRODUCTS LIKE THIS SO MY WHOLESALER.
We are unable to provide a refund for a purchase that is not made directly through our Ubisoft Store. If you are seeking a refund, you will need to contact the vendor where you purchased the game since you have entered in to a financial agreement with that company and are subject to their refund policies. My apologies for any inconvenience.
YOUR PRODUCT IS BROKEN
YOU MADE A BROKEN PRODUCT
The issue has already been reported.
YOU CONTUE TO SELL BROKEN PRODUCTS
YOU HAVE NOT FIXED ANYTING
Is there anything else that we can assist you with today?
CHANGING YOUR DATE IS NOT A WORKAROUND,
YEAH, YOU CAN GIVE ME TO YOUR SUPERVISOR
My apologies for any inconvenience. at this time we are not able to provide a live escalation. If there is no further issues that we can assist you with today i will need to end the chat. If you would like to play the game you are experiencing this issue with you can change the system date to before October 2015 and you will be able to access the game.
REPORTED: 08-29-2015, 04:31 PM#1princesswu Junior MemberJoin DateAug 2015Posts2PLEASE HELP game wont start freezes at menu screen ps4
IT WAS REPORTED 8-29-2015, A YEAR AND A HALF AGO
BEEN WAITING FOR HTE DEVS FOR A YEAR AND HALF
My apologies for any inconvenience. As it seems you have no further issues that we can assist with we will need to end the chat I hope you have a great evening.
CHANGING THE DATE COMPROMISES THE SECURITY OF MY CONSOLE, THAT IS UNACCEPTABLE
Ubisoft disconnected
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Junior Member
September 30 2018, game still doesnt work.... Fck this, you scumbags should refund everyone that wasted their hard earned money on a broken piece of crap
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Junior Member
It's been three and a half years. My main menu is frozen no matter what I do.
I would like to play this game that I bought years ago one day but looks like that's not happening.