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  1. #1

    Exchanged 100 Uplay Units for Discount Voucher, but no Voucher given

    I used 100 of my Uplay Units to get the 20% discount voucher (promo code) and I got the message after saying I will receive an email with the promo code but no email have been received.

    Please advise.
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  2. #2
    Ubi-Kay's Avatar Community Manager
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    I've created a support ticket for you and requested this to be resent. You should receive it soon.
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  3. #3
    Originally Posted by Ubi-Kay Go to original post
    I've created a support ticket for you and requested this to be resent. You should receive it soon.
    i have exactly the same problem , not getting mail with voucher code.
    I also tried a second time , so wasted 100uplay points also!!
    please fix it!
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  4. #4
    Originally Posted by Carrara81 Go to original post
    i have exactly the same problem , not getting mail with voucher code.
    I also tried a second time , so wasted 100uplay points also!!
    please fix it!
    Hi there, i have solve the problem. Thank you Ubisoft staff!
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  5. #5
    Ichrukia56's Avatar Member
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    Originally Posted by CallSignGerbil Go to original post
    Hi there, i have solve the problem. Thank you Ubisoft staff!
    How did you solve the problem? as i have the same problem you had.
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  6. #6
    Ubi-Kay's Avatar Community Manager
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    Hi, Ichrukia56 I see you have redeemed this reward five times, do you want five voucher codes or would you like to receive a Uplay Points refund for four of these and send you one code?
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  7. #7
    Ichrukia56's Avatar Member
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    Originally Posted by Ubi-Kay Go to original post
    Hi, Ichrukia56 I see you have redeemed this reward five times, do you want five voucher codes or would you like to receive a Uplay Points refund for four of these and send you one code?
    Hi Ubi-Kay the first three I used to buy the following products Rainbow six siege, the bust statue of Ezio and also the statues of Jake and Evie and the last two were for the Division that I order just refund me the last two as I used the other three for the three products listed above cheers
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  8. #8
    Originally Posted by Carrara81 Go to original post
    i have exactly the same problem , not getting mail with voucher code.
    I also tried a second time , so wasted 100uplay points also!!
    please fix it!
    I'm also waiting for my voucher, I also contacted support but haven't heard from them either...
    my 100 uplay points ARE spent and it can be confirmed in my transaction history, I'm wondering why it's taking so long to receive


    P.S. If I wanted a refund for my uplay points, what would I have to do?
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  9. #9
    Originally Posted by CallSignGerbil Go to original post
    I used 100 of my Uplay Units to get the 20% discount voucher (promo code) and I got the message after saying I will receive an email with the promo code but no email have been received.

    Please advise.
    same here
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  10. #10
    Originally Posted by Jamezzz... Go to original post
    I'm also waiting for my voucher, I also contacted support but haven't heard from them either...
    my 100 uplay points ARE spent and it can be confirmed in my transaction history, I'm wondering why it's taking so long to receive


    P.S. If I wanted a refund for my uplay points, what would I have to do?
    I've just received a reply from support and requested a refund.
    So in case any of you are wondering, it seems possible.

    I'm just glad to know that things are moving forward!
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