Hello everyone,
If you are experiencing crashing on the PC version of Zombi, we advise that you try following the steps below:
1. Run the game as an administrator:
a. Navigate to the game installation directory:
(Default Uplay: C:/Program Files(x86)/Ubisoft/Ubisoft Game Launcher/games/Zombi)
(Default Steam: C:/Program Files(x86)/Steam/steamapps/common/zombi/)
b. Right click Zombi.exe
c. Select “Properties”
d. Click the “Compatibility” tab.
e. Tick “Run this program as administrator”
2. Verify Files (Uplay):
a. In the Uplay client, click on Games.
b. Click on the game you wish to verify the files for.
c. Click on the down arrow to the right of Play and choose Verify files from the list.
d. Uplay will then begin the process of checking your files.
e. When the process is complete, you will be presented with the results of the scan and tell you whether or not files need to be redownloaded or not.
3. Verify Files (Steam):
a. In the Steam client click Library.
b. Right click Zombi in your games list.
c. Select “Properties”
d. Select “Local Files”
e. Click “Verify Integrity of Game Cache…”
f. Steam will then check and download any needed files.
4. Disable SLI (Nvidia):
a. Open the Nvidia Control Panel.
b. Under the 3D Settings menu.
c. Click “Set SLI Configuration”
d. Ensure “Do Not Use SLI Technology" is ticked.
5. Disable Crossfire (AMD):
a. Open Catalyst Control Center.
b. Select the “Crossfire” option.
c. Untick the “Enable Crossfire” option”
6. Disable Uplay overlay:
a. Open Uplay PC.
b. Select the cog icon in the top right.
c. Access “Settings”
d. In the “General” tab, untick “Enable in-game overlay for supported games.”
7. Disable Steam overlay:
a. Open Steam.
b. Click “Steam” in the top left.
c. Select “Settings”
d. In the “In-Game” tab untick “Enable the Steam Overlay while in-game”
8. Lowering in-game resolution:
a. In the in-game options menu please try lowering the resolution.
If these steps fail to resolve the issue, please submit a question through the support site. When doing so, please provide the list of troubleshooting steps you have tried so far, include a dxdiag and msinfo file and describe in as much detail as you can when this crash is occurring. For issues that occur in a specific place or at a specific time, you may also wish to provide your save file.
1. DxDiag:
a. Hold down the Windows key on the keyboard and press "R".
b. Type "dxdiag" and click OK.
c. Click the Save All Information button at the bottom.
d. Save the file to your Desktop with the name "dxdiag.txt".
2. MSinfo:
a. Hold down the Windows key on the keyboard and press "R".
b. Type MSINFO32
c. Click OK.
d. Click File > then Export to save the file locally on your system.
3. Where to find your save file:
a. Uplay Default location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<USERID>\1653
b. Steam Default location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<USERID>\2252
4. How to create a support ticket:
a. Go to
https://support.ubi.com
b. Login with your Uplay account
c. Select "My Questions"
d. Click "Ask A Question"
e. Fill out the webform, attach your dxdiag and msinfo report and click "Submit"
f. Click "Submit Question" to create your ticket.
This post has been left open so if any of the above steps helped you, or you would like to suggest an additional step, please post below.