1. #1
    Unqou's Avatar Junior Member
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    Jun 2015
    Posts
    26

    Reward not requestet - Uplay unit losts - Reward not applied

    Hi.
    Today, while I am trying to understand why I am unable to connect to challenges, Uplay decided FOR me to activate Rayman Legends Reward "10.000 extra lums" (40 units) I never requested to activate (since I prefer to earn lums playing and not rewarding)...

    ...but the "funny" thing is that not only I lost 40 Uplay units for a reward I didn't requested (I was in reward page, but I didn't press any of the reward, but I pressed "official site"), but the reward also didn't applied (my lums remains at the value they were before this event)... So I found 40 Uplay units less for a reward I never requested. and the reward also didn't work!

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  2. #2
    Ubi-Mya's Avatar Community Staff
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    May 2015
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    Montpellier
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    163
    Hello Unqou,
    That's a strange thing that happened to you...
    I can't see a server problem on Saturday so... Is your problem resolved?
    If not, I strongly advise that you contact Ubi support (the link is in my signature) and tell them about all this.
    They should be able to refund your Uplay units too
    Have a nice day!
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  3. #3
    Unqou's Avatar Junior Member
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    Jun 2015
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    26
    At least few days later the 10.000 lums were added. But I never actually wanted that reward (I planned to use 40 units in a better way than obtaining 10,000 lums I could earn however in game with patience... for example spending them on extra rewards on Assassin's creed or for discounts).

    I didn't understand why uplay signed the reward while I didn't want to apply any reward of rayman legends, I didn't press the reward square, but the link to access to ubisoft site (to verify it there were problems on server)

    I will try to contact ubi support in theese days to see if it is possible to have a refund of the uplay units, deleting the reward (losing 10.000 lums, that it is fair)
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