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  1. #1

    Unable to purchase Crew Credits through steam?

    I thought you were able to purchase credits through steam.. I added $80 steam credit for the crew credits and cannot purchase them through steam purchase..
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  2. #2
    hey mrryanxd
    While you're not able to purchase CC bundles on the steam DLC page, if you go in game and purchase CC through the game you will be redirected to the uplay store, but you'll be able to use your steam wallet to purchase the things however
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  3. #3
    Originally Posted by Natchai_Ubisoft Go to original post
    hey mrryanxd
    While you're not able to purchase CC bundles on the steam DLC page, if you go in game and purchase CC through the game you will be redirected to the uplay store, but you'll be able to use your steam wallet to purchase the things however
    Buy how, I only see payment options through skrill, credit card, etc.
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  4. #4
    Originally Posted by mrryanxd Go to original post
    Buy how, I only see payment options through skrill, credit card, etc.
    Normally when you're in game and want to purchase something with CC's, you'll have the option to purchase more CC's. This will take you to the Uplay Overlay in which you'll be able to purchase the CC packs and your Steam Wallet should be a payment method then.
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  5. #5
    Originally Posted by Natchai_Ubisoft Go to original post
    Normally when you're in game and want to purchase something with CC's, you'll have the option to purchase more CC's. This will take you to the Uplay Overlay in which you'll be able to purchase the CC packs and your Steam Wallet should be a payment method then.
    These are the payment options that show up for me: http://i.imgur.com/7zuzqey.png
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  6. #6
    Still haven't received a reply from ubisoft or any fix to this problem.
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  7. #7
    Ubi-MoshiMoshi's Avatar Community Representative
    Join Date
    Nov 2011
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    EMEA CRC
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    Hi mrryanxd, you cannot buy directly from Steam. You need to go on the Uplay page 'shift+F2'

    If you are having an issue with this, please open a ticket with our Support team https://support.ubi.com who will be able to take a look at this for you.

    Thanks
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  8. #8

    The Crew Money

    I purchase The Crew Money from steam wallet on uplay store. I got an email that said: Your payment has been processed, your product will be delivered shortly. But i actually never got the money on the crew and i dont understand why becouse i got an email from steam to for successfully added funds to your Steam Wallet‏. Please help!
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  9. #9

    Issue with buying credits

    Everytime I try to buy credits and after checking both boxes and clicking steam as my payment option, I click continue only for it to say "Something went wrong, try again in a few seconds." and I've restarted my game 3 times and I have waited and retried a bunch too, but it still wont work. Is there a way to fix this?
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  10. #10
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
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    4,533
    Originally Posted by KingLeShark-_- Go to original post
    Everytime I try to buy credits and after checking both boxes and clicking steam as my payment option, I click continue only for it to say "Something went wrong, try again in a few seconds." and I've restarted my game 3 times and I have waited and retried a bunch too, but it still wont work. Is there a way to fix this?
    Hello! In my experience this is usually due to a disabled overlay, or maybe a conflicting overlay.

    Please try the following -

    - Make sure Ubisoft Connect's overlay is enabled
    - Make sure Steam's overlay is enabled
    - Disable any other overlay software that is running (e.g. MSI Afterburner, Overwolf, Discord)
    - Try again

    Hopefully that does the trick!
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