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  1. #1

    Problem with pre-ordering

    Hey everyone. Been trying to pre-order the game from Ubishop but I keep getting this error "THE FOLLOWING PRODUCTS ARE RESTRICTED AND CANNOT BE ADDED TO YOUR BASKET"

    What is that supposed to mean? Eh.. Will I get the beta code once I pre-order the game from Amazon? Or will I have to wait to receive it? (I know I can't activate it yet)

    Thanks
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  2. #2
    Originally Posted by Mah-Jack Go to original post
    Hey everyone. Been trying to pre-order the game from Ubishop but I keep getting this error "THE FOLLOWING PRODUCTS ARE RESTRICTED AND CANNOT BE ADDED TO YOUR BASKET"

    What is that supposed to mean? Eh.. Will I get the beta code once I pre-order the game from Amazon? Or will I have to wait to receive it? (I know I can't activate it yet)

    Thanks
    Might be restricted to some countries, I have no information on that.
    Another issue might be an error or your account is underage (entered your birthday below the age of 18).

    Try contacting Ubisoft's support: https://support.ubi.com/en-US/
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  3. #3
    Originally Posted by Mah-Jack Go to original post
    Hey everyone. Been trying to pre-order the game from Ubishop but I keep getting this error "THE FOLLOWING PRODUCTS ARE RESTRICTED AND CANNOT BE ADDED TO YOUR BASKET"

    What is that supposed to mean? Eh.. Will I get the beta code once I pre-order the game from Amazon? Or will I have to wait to receive it? (I know I can't activate it yet)

    Thanks
    What country are you ordering from and what age are you?
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  4. #4
    Sorry for the late reply

    Im ordering from the US, I'm 22. I checked my settings and there's nothing wrong with it. From what I see in the Uplay Shop, the currency is Euro and PLN... Why's that?? How can I fix this?
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  5. #5
    Check in your URL if it says en-GB or en-US, this determines whether or not youre using the US or EU site. Clear your browser cache if it keeps redirecting you to the en-GB link. Also if you are trying to preorder the Sleeper Edition bare in mind that some editions are currently out of stock.

    Yes, preordering from Amazon will still get you a beta code.
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  6. #6
    Thanks for your reply.

    It says en_GB, I changed it to en_US and I still get the Euro currency and the restricted message. I cleared the cache on Chrome, it didn't work so I tried on a different browser (Firefox) and cleared its cache as well, doesn't work either. Im trying to purchase the Standard one.

    Great. If I couldn't find a solution for this then I will have to purchase it from Amazon.
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  7. #7
    Just wondering, did you pass an age gate? Are you over the age of 18?
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  8. #8
    UbiSoftSempai's Avatar Ubisoft Support Lead
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    He said that he was 22, so I don't think age is an issue.

    What version of the game are you trying to preorder, Mah-Jack? Keep in mind that some versions of the game are sadly only offered in certain countries, and the Ubishop as far as I am aware does not do international shipping from Europe to the US. If you are trying to get an EMEA-only version of the game, that might be what is causing your error.

    The US ubishop link should be clickable here.
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  9. #9
    PC Download. I clicked that link but sadly it's still not working.
    I know this wasn't needed/necessary but I had my recording software open, I thought of recording myself trying to purchase: https://www.youtube.com/watch?v=dX0uav353Bc
    Got a problem recording the mouse, sorry lol.
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  10. #10
    Originally Posted by Mah-Jack Go to original post
    PC Download. I clicked that link but sadly it's still not working.
    I know this wasn't needed/necessary but I had my recording software open, I thought of recording myself trying to purchase: https://www.youtube.com/watch?v=dX0uav353Bc
    Got a problem recording the mouse, sorry lol.
    are you using proxies or a VPN? That might be why you get automatically redirected
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