Hey guys, since I cant find any sure way to fix the black screen issue might aswell try my luck here.
Anybody knows the surefix for the problem? Please share it with me, I got the game to work the first time I launched it. Then it crashed, voila, black screen everytime I reach the Press any keys phase.
Hoping for a reply. Thanks!
***EDIT:
MSI GE62
i7-5700HQ
GTX970M
WINDOWS 8.1
Can you give us an idea of what fixes you've tried? Have you checked all your drivers and tried temporarily closing all background programs, anti-virus, and firewalls?
If you'd like to work through the issue with our tech team, send us your system info through the support site and we'll see what we can do to help you figure it out. Thanks!
I have tried disabling the HIDs, removing the connected USB ports, drivers are all updated (I just bought the laptop recently.) I haven't tried disabling anti-virus and firewalls.Originally Posted by UbiDuchess Go to original post
I'm not sure whether the game is up to date, I just downloaded it thru Uplay, and have no idea what patch it is running on.
Reference number on the ticket: 02264480, posted my dxdiag and msinfo32 there.
Background Applications
You may also encounter problems due to applications running in the background on your computer system. When playing Ubisoft games, please be sure to close all running background applications before starting your game. You can find the steps for this listed below.
- Open your start menu and look for Run (Win XP), Start search (Win Vista), or Search programs and files (Win 7)
- Delete anything on the Open line that you'll find there, and type in the word MSCONFIG and press the Enter key to bring up the system configuration utility
- Look down the list of startup items (not the tab labeled Startup), and choose Selective Startup (if it is not already selected) (If you don't see this, make sure you've clicked on General, near the top of the window)
- Once you've chosen Selective Startup, uncheck 'Load Startup Items'
- Once you're done here, click Apply & OK, and let it reboot your computer
- Once restarted, make sure that any application that affects your local network is disabled
Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows. You can then revert the settings back the way they were, and in a trial and error fashion, disable some programs using the startup tab (in the msconfig utility) to try to find the culprit.
*Keep in mind that this is a temporary solution and any changes can be reverted by returning to the MSCONFIG utility and re-selecting 'Normal Startup"