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  1. #1

    Black screen issue still!

    Hey guys, since I cant find any sure way to fix the black screen issue might aswell try my luck here.

    Anybody knows the surefix for the problem? Please share it with me, I got the game to work the first time I launched it. Then it crashed, voila, black screen everytime I reach the Press any keys phase.

    Hoping for a reply. Thanks!

    ***EDIT:

    MSI GE62
    i7-5700HQ
    GTX970M
    WINDOWS 8.1
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  2. #2
    UbiDuchess's Avatar Ubisoft Support Staff NCSA
    Join Date
    Jun 2011
    Posts
    262
    Can you give us an idea of what fixes you've tried? Have you checked all your drivers and tried temporarily closing all background programs, anti-virus, and firewalls?

    If you'd like to work through the issue with our tech team, send us your system info through the support site and we'll see what we can do to help you figure it out. Thanks!
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  3. #3
    Originally Posted by UbiDuchess Go to original post
    Can you give us an idea of what fixes you've tried? Have you checked all your drivers and tried temporarily closing all background programs, anti-virus, and firewalls?

    If you'd like to work through the issue with our tech team, send us your system info through the support site and we'll see what we can do to help you figure it out. Thanks!
    I have tried disabling the HIDs, removing the connected USB ports, drivers are all updated (I just bought the laptop recently.) I haven't tried disabling anti-virus and firewalls.

    I'm not sure whether the game is up to date, I just downloaded it thru Uplay, and have no idea what patch it is running on.

    Reference number on the ticket: 02264480, posted my dxdiag and msinfo32 there.
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  4. #4
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    Background Applications
    You may also encounter problems due to applications running in the background on your computer system. When playing Ubisoft games, please be sure to close all running background applications before starting your game. You can find the steps for this listed below.

    - Open your start menu and look for Run (Win XP), Start search (Win Vista), or Search programs and files (Win 7)
    - Delete anything on the Open line that you'll find there, and type in the word MSCONFIG and press the Enter key to bring up the system configuration utility
    - Look down the list of startup items (not the tab labeled Startup), and choose Selective Startup (if it is not already selected) (If you don't see this, make sure you've clicked on General, near the top of the window)
    - Once you've chosen Selective Startup, uncheck 'Load Startup Items'
    - Once you're done here, click Apply & OK, and let it reboot your computer
    - Once restarted, make sure that any application that affects your local network is disabled

    Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows. You can then revert the settings back the way they were, and in a trial and error fashion, disable some programs using the startup tab (in the msconfig utility) to try to find the culprit.

    *Keep in mind that this is a temporary solution and any changes can be reverted by returning to the MSCONFIG utility and re-selecting 'Normal Startup"
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  5. #5

    ktsqaw

    UPDATE!

    The game is working now, the culprit was the anti virus.

    HUGE THANKS GUYS! Enjoying the game now.
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