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  1. #1

    Hurk’s Redemption code valid then not working

    Hello,

    I've tried 5 times now to submit my request for help to this problem to ubisoft customer support, but the web page won't let me actually submit the question ... it just directs me to FAQs that don't actually fix the problem and then presents me with two buttons: Problem Solved (which it isn't) or Submit Question (which doesn't work to actually submit my question ... clicking does nothing).

    Here's my problem. i have purchased the Limited Edition version of Far Cry 4 WITH leaflets containing codes for Hurk’s Redemption
    wHEN I REDEEMED IT SHOWED VALID AND TRY TO DOWNLOAD 108KB SIZE FILE WHICH INTERRUPTED. nOW WHEN I am entering again getting an error message saying your code is not valid.

    Plz resolve the issue.. I'm just trying to figure out how to redeem the promo code to download the game.

    Ubisoft customer support, can you help? Also, please don't just redirect me to the ubisoft customer support link that isn't working -- I would not appreciate getting a digital stiff arm in this way after I already explained how the customer support page won't let me submit my question in the first place. Also didnt got reply from fb page. I am from india and their contacts are not responding on fone. Otherwise, I wouldn't be doing this through this forum.
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  2. #2
    xMiiSTY's Avatar Community Manager
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    Unfortunately, the staff here on the forums are not technical support. We ask that you please contact our Ubisoft Support for further assistance by ticket: http://support.ubi.com, phone: https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI, on Facebook: https://www.facebook.com/UbisoftSupport, or on Twitter: https://twitter.com/UbisoftSupport.

    Thanks.
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  3. #3

    same problem

    I got the same problem with my Xbox 360 download.... hurk's redemption far cry 4 108 KB file goes to 1% after 0 after goes again to 1% after 0 after 0 after message
    could not download hurk's redemption... FarCry 4 Limited Edition - brand new....

    Please help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!
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  4. #4
    UbiBooma's Avatar Community Representative
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    Originally Posted by batye Go to original post
    I got the same problem with my Xbox 360 download.... hurk's redemption far cry 4 108 KB file goes to 1% after 0 after goes again to 1% after 0 after 0 after message
    could not download hurk's redemption... FarCry 4 Limited Edition - brand new....

    Please help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!
    batye,

    Sorry you're having trouble with the download. You will want to contact our support team --> support.ubi.com

    They should help you.

    -Booma
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  5. #5
    Originally Posted by UbiBooma Go to original post
    batye,

    Sorry you're having trouble with the download. You will want to contact our support team --> support.ubi.com

    They should help you.

    -Booma
    thank you

    I did contact your support team --> support.ubi.com
    I did contact Xbox Live Microsoft support team tier 2 ...

    did everything EVERYTHING as been told
    still - same problem with my Xbox 360 download.... hurk's redemption far cry 4 108 KB file goes to 1% after 0 after goes again to 1% after 0 after 0 after message
    could not download hurk's redemption... FarCry 4 Limited Edition - brand new....

    I do not intended to be rude... but if I buy Limited Edition I expect to get Limited Edition... not to jump via hoops catching 22...

    I do expect the product I paid for...
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  6. #6

    I have the same problem

    still - same problem with my Xbox 360 download.... hurk's redemption far cry 4 108 KB file goes to 1% after 0 after goes again to 1% after 0 after 0 after message
    could not download hurk's redemption... FarCry 4 Limited Edition - brand new....

    I do not intended to be rude... but if I buy Limited Edition I expect to get Limited Edition... not to jump via hoops catching 22...

    I do expect the product I paid for...
    I have exactly the same problem. I really don't know what to do right now, the download gets me out of mind but, actually, I contacted the Microsoft Support and nothing happen. I want a solution PLEASE
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  7. #7

    2017 And the codes still aren't working

    Just bought FC4 for my son for his Bday and I guess bogus codes are still being put out there or a fix was never implemented. What gives, Ubisoft I use to admire your company for it's customer service and quality of products. I guess all things come to an end.
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  8. #8
    UbiMorning's Avatar Community Representative
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    Hi CrudeMADHATTER! Sorry to hear that. Can you please contact either the Support Twitter page, Facebook page, or create a support ticket? Be sure to include the CD Key and a receipt of purchase. They will be able to help with your key issue
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