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  1. #1

    game wont load

    just got this game of steam sall keeps crashing when boot up game
    got high spec rig gtx 980 i7 6 core cpu 16gb ddr4 ram
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  2. #2
    UbiSoftSempai's Avatar Ubisoft Support Lead
    Join Date
    May 2015
    Location
    North Carolina
    Posts
    713
    Hi djbriggs27! It looks like you probably beat our minimum requirements, but here's a few suggestions you can do to get your game to work.

    1) Make sure your video card drivers are up to date. Typically NVidea is good about that, but just make sure the driver is within 4 months!

    2) Try disabling your background applications. The easiest way to do this is elaborated below;
    Go to the Start menu on your Desktop. If using Windows Vista/Windows 7/Windows 8, press the Windows key and the letter R at the same time.
    Type in MSCONFIG and press Enter.
    Go to the Startup tab.
    Click the option to Disable All.
    Press Apply, then Close and pick the option to Restart

    3) Make sure you are up to date with your windows updates and Direct X installations, as the game needs those to run!

    4) You can clear your temporary files:
    Go to the Start menu on your Desktop. If using Windows Vista/Windows 7/Windows 8, press the Windows key and the letter R at the same time.
    Type in %TEMP% and press Enter.
    Go to Edit and Select All.
    Go to File and Delete.

    If you still have issues after doing all of these, I suggest opening up a ticket with Ubisoft Support and include your dxdiag/msinfo files. This guide is helpful for opening up a ticket! https://support.ubi.com/en-US/FAQ/9/...0000000emSbCAI
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