1. #1

    Game refuses to load Online Multiplayer after updating to TU8

    Hello!
    After updating my game to the latest Title Update, the Online Multiplayer never loads.
    It will sit at the spinning samsara logo and remain like this until quit.


    Trying to force quit from this screen, by going into the stats page (R1 and then Square) will show a blank page and locking the game in place, making the only option to quit out via the PlayStation Dashboard.




    I have uninstalled the game, and re-installed, but the problem still remains.
    I was able to load and play Online Multiplayer just fine before the update. (Was playing online Monday morning).

    This is the digital PS4 EU version with all Season pass content installed (if any of that info matters)

    Higher resolution of the second photo


    Edit: Came across a reddit post with the same issue, seems i'm not the only one http://www.reddit.com/r/TrialsGames/...et_me_go_onto/
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  2. #2
    I got the same problem friend, btw where and how can i write a "support ticket"?
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  3. #3
    Identical problem for me as well (ps4 also)
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  4. #4
    En0-'s Avatar Trials Developer
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    Jun 2011
    Posts
    1,775
    Hello,

    At the moment, we're not able to reproduce. I have started to discuss it with the team to find a solution. I'll get back to this thread when I have more information.

    Did you hear anyone having the same issue on X1 or PC?

    Regards,
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  5. #5
    Originally Posted by En0- Go to original post
    Hello,

    At the moment, we're not able to reproduce. I have started to discuss it with the team to find a solution. I'll get back to this thread when I have more information.

    Did you hear anyone having the same issue on X1 or PC?

    Regards,
    Thanks for replying!
    Haven't heard about anyone on XB1 or PC having this problem (going by various Twitch chats and reddit)
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  6. #6

    pc user

    im a pc user and its happening to me. Another install made no difference.
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  7. #7
    RetiredRonin's Avatar Senior Community Manager
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    Sep 2012
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    Ubisoft NC Office
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    7,343
    I am on PS4, and while I have a long(ish) delay in the "Downloading UGC Tracks", which is a known issue, I am also unable to reproduce this.
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  8. #8
    It still doesnt work for me. And i never saw the "Downloading UGC Tracks" notice. Maybe its because i have got to many favourite tracks?
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  9. #9
    Originally Posted by ElColoLoco Go to original post
    It still doesnt work for me. And i never saw the "Downloading UGC Tracks" notice. Maybe its because i have got to many favourite tracks?
    My Multiplayer still isn't working, never saw the UGC tracks notice either, I only have about 4 or 5 favourited tracks too.




    When I first booted up the game after installing the update, the game gave me an option to go right to Multiplayer to check out the new ranking, I did that and got stuck loading there.
    Maybe that message caused it? Just throwing it out there, really strange how you guys can't reproduce.
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  10. #10
    I have kinda found a fix, but after a reboot, the game goes back to the endless loading.

    Here's what I did :

    Plugged out my ethernet cable, hovered over "Online" on the Trials menu.
    Kept pressing X until it reconnected to the Ubisoft servers and attempted to go online.
    I then got a different message saying "Downloading UGC tracks" and had a 2 minute wait.
    After I let it wait, it loaded up, and can now back in and out fine.


    Here's a video of it, if it's any help (although most of it is just the game loading)



    After a reboot the game goes back to its endless loading, but trying that method again and it loads back up. (replugging ethernet and going online right away)
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