1. #31

    Your company robbed me.

    I bought the starter pack for air mech arena. In xbox its shows as i own it. In the game i have not been awarded anything as ubisoft hasnt recived any notification from xbox that my account owns it. So i get booted at the title screen 100% of the time. Since neither of you want to solve this issue. I want my money back. I dont give a sh*t how long ago it was. I did request a refund when it happened. Guess what. Nothing happened. I am pissed off that in this day and age you assh*les steal from people while giving them a receipt! I am sending this to both xbox and ubisoft. Your companies are a disgrace to gaming! I spit in your direction!
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  2. #32

    This starter pack is not a new issue. Seems like one UBISOFT doesnt want to address?

    dont worry ubisoft. i wont stop here. if you refuse to solve this. i will show the world your true colors
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  3. #33

    Starter Pack issue

    Purchased Starter Pack from Xbox after playing the game for a few days. After downloading the Starter Pack, I can longer connect to servers. The connection I do get shows no increase in Diamonds and no VIP. Anybody else had a good outcome to this. Support still working on it more than 24 hr later[/SIZE][/SIZE]
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  4. #34
    Even after a year of having a case opened. They never fixed it for me.
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  5. #35

    Problem with store

    Game is loading properly and runs decently, but the store will load but not allow anything to be purchased. Cannot reload diamonds or purchase with coins at all.






    Originally Posted by UbiCeeCee Go to original post
    Gameplay & Performance
    • – Frame rate drop can be observed upon commanding a group of infantry and combat units together in any multiplayer map. [In-Progress]
    • – Units do not respond to navigation path if player goes above enemy base. [In-Progress]
    • – Guardian will start flickering above a fortress or outpost is user stays above it for 2-3 mins. [In-Progress]
    • – Tutorial is missing for building and using unit paths. [In-Progress]

    • – Frames dropping in-game are observed when a large army of units confront each other during an online match. [In-Progress]
    • – If a player quits a game session, they can still be seen present inside the post-game lobby [In-Progress]


    Connectivity & Online Features

    • – Ultimate 1v1 sessions appear as 3v3 matches in the list under Watch Mode. [In-Progress]
    • – No user friendly message appearing if a player is in the Spectator slot within a Custom lobby and presses ‘Start’ [In-Progress]
    • – Quest notifications from result screens can also be seen in post-game lobbies if the player quickly quits from the result screen [In-Progress]
    • – A player does not switch slots when invited for other slots of the same lobby [In-Progress]

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  6. #36
    The game was supposed to end console support earlier this month but so far that hasn't happened: https://forums.ubisoft.com/showthrea...ptember-6-2020 Part of that process included disabling in-game real money purchases. That has already occurred. However, you should still be able to earn diamonds from daily log-ins and play and use them in the store. I just tested and I was able to do so today. Your problem sounds like one that is individual to you but I doubt you'll be helped as the game isn't technically supposed to be running at all. Maybe once the proposed console to PC transfer occurs, you will be able to spend diamonds again. Who knows if they'll even make the transfer; premium currencies often do not: IE in Gwent and Rocket League. What console are you on?

    As for the posts above you, that sucks. It certainly doesn't make me hopeful that my ticket related to missing items in the Hyper Scape battle pass will be resolved.
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  7. #37

    Essa desgraça de jogo não carrega !

    A Ubisoft deveria deixar de fazer jogos pois não tem a mínima capacidade de fazer um que preste !
    #Ubisoftlixo
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  8. #38

    gameplay online.

    it's not letting me play single-player or pvp
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  9. #39
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,971
    Originally Posted by Nitromixs Go to original post
    it's not letting me play single-player or pvp
    Hey Nitromixs

    I'm sorry to see you're having connection issues!

    As everything is up and running at the moment, could you please give our connectivity steps a try depending on your platform;
    Xbox
    PlayStation
    PC

    If you still continue to have issues, could you please contact us directly via our Support Site or you can also reach us on Facebook and Twitter.

    Thank you!
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