HELP - Google Play Problem - Impossible to buy the promotion! | Forums

[Gustavo-AS]

Friends and Redlynx,

Please help me. I never needed to buy anything until now. But since yerterday I am trying to buy "The Bird man package" but every time I try show the message bellow:





So, I saw the configuration on the Google Play and it don't give me the option to enter my internacional credit card data. Only shows the same massage:



I know this subject is a little out off limits of the forum but I already tried a lot of things without sucess. I cleaned my google account, reset the cellphone and insert my account again and nothing.

I tried many solutions that I found on internet with the same result. I even sent I e-mail to google play support without any return until now.

I will be glad with any help.

P.S. I have another google account with another e-mail adress that shows credit card data but I deleted it during the above procedure. But when it was active the game only saw the account that has the problem. I think that's because my ubsoft account uses the same e-mail adress. I can try to add the google account that work again but without the game recognize it don't worth the effort.

[Fevves]

My registered mail is the same on both. Have you tried to edit your Google wallet and see if it works again?

[Gustavo-AS]

Thanks Fevves and sorry about my delay in response.

I try to include a card through google wallet but some way my google account was linked with my e-mail account server. So he limit the google products that I can acess include google wallet.

I created a new google account and it allowed acess google wallet this time and inserto my international credit card.

But I can find where I can change my e-mail adress in Ubsoft account without lost all my progress.

So I continue without buy anything.

[FatalDragon69]

But I can find where I can change my e-mail adress in Ubsoft account without lost all my progress.

So I continue without buy anything.

Hi Gustavo, Here's how you can change your E-Mail address.....

If you go to https://uplay.ubi.com and Log-In, then hover your mouse pointer over your name (top-left of the screen) you will get 3 new options appear underneath, click "Account Information" then you will see your existing E-Mail address on the right-hand side of the page, click on the yellow "Change" button that's next to your E-Mail address and it will tell you how you can change your address from there ok !?


I Hope this Helps and you get everything sorted alright !!