🛈 Announcement
Greetings! Far Cry forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game.
  1. #1

    Uplay - A Ubisoft service is not available at the moment

    Just bought Far Cry 4 and after installation I'm greeted by Uplay with the message "A Ubisoft service is not available at the moment. You can try again later or switch to offline mode.".
    Of course when trying offline mode I get "If this is your first time using Uplay on this computer you need to log in online at least once before using offline mode.".
    (just in case someone is wondering what that moment 22 is all about...)

    The C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs\launcher_log.txt states:
    "Http status code is 404 for url https://api-ubiservices.ubi.com/v2/policies/XX?contentFormat=html"


    I wrote a support case (of course) but still no reply. Only one day wait yet so...
    Anyhow as today is the second day of this problem, and I understand that it's a common issue (granted without a solution ..but still..), so just to verify:
    As I can't connect to Ubisoft services I can't play the game (even offline) ?


    I'm starting to get the feeling I will have to return the game as it won't work... :-/


    BR/Micke
     3 people found this helpful
    Share this post

  2. #2
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    did u play update for you ? it may be the version that installed from your DVD version is out of Date and did not update properly

    current version is dated march 31 2015 version 3935

    you know you do need a u play account .. right ?

    if not you may want to Download the latest version and try installing it on top of your existing install

    you can get the latest version of the u play client here

    https://uplay.ubi.com/

    you also may need to open some ports on your router so the u play client can communicate properly
    see this page for info on troubleshooting your connection

    https://support.ubi.com/en-US/FAQ/9/...0000000eio0CAA
    Share this post

  3. #3
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    also keep in mind once u play does connect you probably will have quite a few gig of updates to download and install as Far Cry 4 has had 9 patches since release

    this should happen with you doing nothing ..as soon as you connect to u play..... it should automatically update your game

    might be a good idea also to do a file verification

    make sure you run the u play client as run as Administrator when you do a file verify .. it also may help if you always set the u play client to start as Run as Administrator

    details on how to verify your game files can be found here



    https://support.ubi.com/en-US/FAQ/60...0000000ee85CAA

    look toward the bottom of the page ..
    Share this post

  4. #4
    Originally Posted by WID992007 Go to original post
    did u play update for you ? it may be the version that installed from your DVD version is out of Date and did not update properly

    current version is dated march 31 2015 version 3935

    you know you do need a u play account .. right ?

    if not you may want to Download the latest version and try installing it on top of your existing install

    you can get the latest version of the u play client here

    https://uplay.ubi.com/

    you also may need to open some ports on your router so the u play client can communicate properly
    see this page for info on troubleshooting your connection

    https://support.ubi.com/en-US/FAQ/9/...0000000eio0CAA

    Thanks for suggestions. However I now found the issue.
    It is something wrong with my account. I figure I could create a new one just try try ..but the email was already registered so after a quick check in my password file I successfully was able to log into that account and it worked.

    So far so good. Now I hope support can remove the first (this) account completely so that I can change my email on the second account (which is using an old email address that I dont really use any more) to this.

    BR/Micke
    Share this post

  5. #5
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    i think to modify your account you need to call em on the phone

    the game you activate will be tied to the e mail account you use when you install the product

    here is a list of contact numbers should you need them

    https://support.ubi.com/en-US/FAQ/60...0000000eiChCAI
    Share this post

  6. #6
    I'm starting to wonder if there is a support ?
    How many days do they usually take before answering ?

    4 days and counting now...
    Are they always this slow?

    BR/Micke
    Share this post

  7. #7
    An..dy's Avatar Junior Member
    Join Date
    May 2016
    Posts
    14
    Getting this message all the time now...

    No one can seem to fix this.

    I heard ubisoft has only one support guy doing all the support issues... That cant be right...
     1 people found this helpful
    Share this post

  8. #8
    I fixed mine by going to: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher and changing UbisoftGameLauncher.exe (and the 64 one), upc.exe, uplay.exe uplayservice.exe to run as admin.

    Right-click > Properties > Compatibility > Run as Administrator
     5 people found this helpful
    Share this post

  9. #9
    Originally Posted by Kimochuwi Go to original post
    I fixed mine by going to: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher and changing UbisoftGameLauncher.exe (and the 64 one), upc.exe, uplay.exe uplayservice.exe to run as admin.

    Right-click > Properties > Compatibility > Run as Administrator
    You are a damn legend. Thank you.
    Share this post

  10. #10
    Originally Posted by AeA13 Go to original post
    Love that you found out this but when i try to launch for honor (The most epic game that i know) It wont start i cant start siege either. So rlly need your help here!!
    I still have the connection problem.

    On the support page they say they are having troubles with the services, servers and even websites

    https://support.ubi.com/en-US/News/0...ne-Services-PC
    Share this post

Page 1 of 5 123 ... Last ►►