I downloaded the game earlier today, and after it downloaded it made me connect my uplay account to my steam account. After this was done I entered my product verification code, however when I try to launch the application a black screen comes up and the game never loads. I was wondering what I could do because steam doesn't have a number to call and Ubisoft is taking the day off. Any advice would be much appreciated, I'm pretty sure I just wasted 60 dollars.
does your PC meet the minimum system requirements ?
Far Cry 4 Minimum Requirements
MINIMUM
OS: Windows® 7 (SP1) / Windows® 8 / Windows® 8.1 / (64-bit only)
Processor: 2.6 GHz Intel® Core™ i5-750 or 3.2 GHz AMD Phenom™ II X4 955
Memory: 4 GB RAM
Graphics: NVIDIA GeForce GTX 460 or AMD Radeon HD5850 (1 GB VRAM)
DirectX: Version 11
Network: Broadband Internet connection
Hard Drive: 30 GB available space
Sound Card: DirectX-compatible
Additional Notes: Windows-compatible keyboard, mouse, optional controller.
RECOMMENDED:
OS: Windows® 7 (SP1) / Windows® 8 / Windows® 8.1 / (64-bit only)
Processor: 2.5 GHz Intel® Core™ i5-2400S or 4.0 GHz AMD FX-8350 or better
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 680 or AMD Radeon R9 290X or better (2 GB VRAM)
DirectX: Version 11
Network: Broadband Internet connection
Hard Drive: 30 GB available space
Sound Card: DirectX-compatible
Additional Notes: Supported video cards at the time of release: NVIDIA GeForce GTX 460 or better, GeForce GTX 700 series; AMD Radeon HD5850 or better, Radeon R9 series.
Note: Laptop versions of these cards may work but are NOT officially supported.
if so are you running any other software in the background that may be causing the game to NOT launch
the game has issues with the following software on some configurations you may want to exit these applications and see if the game will launch properly
1. MSI Afterburner < needs to be configured properly
2. Rivatuner and Rivatuner statistics server
3. EVGA Precision
if your not running any of those you could try booting your computer with NO back round apps running and try to isolate the program that may be the issue
as noted here
https://support.ubi.com/en-US/FAQ/9/...0000000eio0CAA
Background Applications
You may also encounter problems due to applications running in the background on your computer system. When playing Ubisoft games, please be sure to close all running background applications before starting your game. You can find the steps for this listed below.
- Open your start menu and look for Run (Win XP), Start search (Win Vista), or Search programs and files (Win 7)
- Delete anything on the Open line that you'll find there, and type in the word MSCONFIG and press the Enter key to bring up the system configuration utility
- Look down the list of startup items (not the tab labeled Startup), and choose Selective Startup (if it is not already selected) (If you don't see this, make sure you've clicked on General, near the top of the window)
- Once you've chosen Selective Startup, uncheck 'Load Startup Items'
- Once you're done here, click Apply & OK, and let it reboot your computer
- Once restarted, make sure that any application that affects your local network is disabled
Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows. You can then revert the settings back the way they were, and in a trial and error fashion, disable some programs using the startup tab (in the msconfig utility) to try to find the culprit.
*Keep in mind that this is a temporary solution and any changes can be reverted by returning to the MSCONFIG utility and re-selecting 'Normal Startup"
Hi,
It's important to note that most of the black screen issues, are due to using a dual core processor - which isn't supported - so that's one thing to be mindful of.
If the above does not help - and you meet the requirements, please contact our support team directly: www.support.ubi.com