Hi there,
I've just about had enough of the support system for Uplay. I've been trying on and off to contact yourselves either through your complete failure of a support system or over the phone.
I currently cannot change the email address attached to my UPlay account as the email address seems to have been randomly generated. No problem as you have an online ticket system, you say?
I cannot log a support ticket as no matter how many times I attempt to enter the details and click continue I am offered several unhelpful articles with a '? Submit Question' button at the bottom of the list, when clicking that I would definitely like to ask my question I am simply taken back to the initial page with some details changed and my image attachment removed.
As seemingly no one answers the phone for the numbers I have managed to scrape from the internet and am not willing to simply accept that I can't reclaim any extras I may have from Ubisoft games (as you need to sign in directly to the account to redeem any codes) please could someone either raise a ticket for me or even better, consider this post a support ticket and raise it for me?
Looking forward to getting some kind of response,
Kind Regards,
Socialibrium
Hi and welcome to the forums, we had an issue with the phone lines but they are working now. Please try calling again.
Alternately you can open a ticket here https://support.ubi.com
If you are having issues with the website itself, please can you try the following:
- Clearing your cookies and internet cache.
- Using a different browser.
- Trying on another PC/Laptop.
You could also try using it on a mobile phone or tablet, though, the website may not be supported for mobile devices.
Thanks for the reply, I actually support these type of issues all day myself so appreciate you've probably got a process to follow. I have tried different browsers, machines, OS's and devices and had exactly the same experience. I'd rather like to not waste any more money phoning to get no response.Originally Posted by Ubi-MoshiMoshi Go to original post
Is there an email address I can log a ticket through or do the moderators have access to the support ticket functions on the back end so they could simply log it for me (as they would surely have to do if I phoned)?
Kind Regards,
Socialibrium
Hello Socialibrium,
There is no email address, but I just tested the support ticket myself and was able to submit a ticket without issue. I know that in the past some users have had issues submitting a ticket when software on their computer was blocking the use of either ActiveX or Java scripts on websites in the Ubi.com domain. Do you have anything running that might be blocking pop-ups or scripts from running when you try to submit a ticket through the support website?
I've also come across cases in the past where customers submission form had timed out because they took a long time composing their support ticket. In case this is relevant to your situation, you can try writing out your question text beforehand and then copy/pasting it into the ticket in order to minimise the time spent on submission form itself.
Unfortunately, if you cannot get the submission form to work, then your only course of action is to use Facebook, Twitter or phone to contact support as Forum moderators have no access to your account information and cannot amend your email address. We also have no access to the ticket system to be able to submit a ticket through your account.
When you contacted support on Facebook, did you notify them that you were having issues with submitting the support form?
Thanks for the responses, the Facebook Support resolved my issue for me in the end.
I've taken a look at the page in a couple of browsers to try and identify where it's falling down for me to no avail. Java and Active X aren't reporting any issues and Bugzilla isn't picking anything up.
Seems strange that I can't use the portal on any device I have available (which covers the top four, Google, Microsoft, Apple and Linux) with my account which makes me think that there must be something in the account I'm using that isn't working but haven't gotten as far as creating a second test account just to see if this will work.
Anyway, thanks for the assistance on the issue!
Kind Regards,
Socialibrium