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Member
PS4 leaderboards issue
It seems the game won't save my results now (PSN id Barsoomian). I have the Season Pass. Having finally conquered the Way of the Machine track in the Empire of the Sky dlc, it's disappointing to see the game refuses to save my record. I can see I have a Bronze medal, but no record of the time or faults shows up for this track when I browse the tracks. After beating the track the game says it can't connect to the leaderboards, do I want to continue anyway, so I do, and then it promptly forgets my record even though I was online for the entire run. I can view the leaderboards, watch replays, I'm always online with PSN, but it won't write to the leaderboards. The last time this happened I made sure to view the leaderboards from the main menu, then I played the track, and it still told me at the end it couldn't connect to the leaderboards. This doesn't happen all the time though. Are there some server issues or something? I rarely had this issue in the past but it seems frequent now, and it's annoying to find the game doesn't just sync records when it can, instead it just forgets them.
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Member
I browsed the forum and see this leaderboards problem has been around for at least three months. Some said that racing against a ghost is a workaround, but I tried that with only intermittent success. For example I saw an alert that a friend had beaten my time, so I raced that track against his ghost, beat it, and then the game said it couldn't connect to leaderboards. What is the point of a time attack game that doesn't record times? Do the developers not care, or are they too busy working on paid DLC to bother fixing the game?
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Member
Surprise, surprise, over a month passes with zero acknowledgement from the devs. When I play the latest DLC I see this issue is still happening randomly. Why you "forget" perfectly valid times which were achieved while online, just because your own servers are too flaky, is really odd. Why not record the times then sync with the online leaderboards when they next connect? Nah, too obvious.
Again, what is the point of a time attack game that doesn't record times?
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Trials Developer
Hello,
If you want some help, we'll need more information (and also not being insulted
). Exact time it happened? How to reproduce the issue constantly? For us to look at an issue, it needs to come from enough players.
At the moment, we have never been able to reproduce this issue and nothing indicates (as far as I understood what you described) that it comes from the game/server, it could be related to your connection.
Why not record the times then sync? Because it opens doors for cheaters.
Best Regards,
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Member
Thank you for replying. This seems a long standing issue though what % of players it affects I can't possibly know. Just a few seconds of Google shows it's been an issue for at least six months now. I've seen threads about this same problem going back several months on this forum.
It just happened again. I'm playing on PS4 with my Barsoomian tag, I'm in Texas U.S. and it's currently 1:40pm CST (GMT-6). Approximately 15 minutes ago I beat my time in the Enter Atlantis track of the Welcome to the Abyss DLC. It uploaded fine. That's 53.110 seconds, rank 1,057. Then I made a few attempts at Labyrinth Zone in the same DLC, beat my previous record and got the Gold medal, and also got the "Can't connect, retry or continue" message, so probably around 1:30pm CST. I have never seen the retry option work. Right now when I return to the main menu it can't get leaderboards from the server. The game currently recognizes I have a Gold medal result on the track select menu screen, but only a Silver medal worthy entry in the leaderboads (whatever my previous record was from the last time I played this track many weeks ago).
I do not believe this is a problem on my end. I've been connected to PSN just fine for the entire duration of this Trials session. I don't get randomly kicked from MP games like Destiny, BF4 or Unity. I don't know how often these server issues happen in Trials Fusion but it's frequent enough to be an annoyance.
With regards the cheating issue, I understand the reasoning for not storing local save files offline which could be tampered with. Here's what I'm suggesting. After completing a track, attempt to connect to leaderboards. If successful, fine. If not, remember that track time in RAM (not on the HDD as a save file), with or without the ghost run data depending how big that is. The next time the leaderboards can be connected to *during the same session*, send that data. I don't see how a player could cheat that, especially if they are connected to PSN the whole time. With a system like that, a player wouldn't have the satisfaction of finally beating an Extreme track for the first time only to be told, "Tough luck, we're not saving that time for you, nobody will ever know you beat it. Try again later, maybe you'll get lucky, or maybe you won't."
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Trials Developer
Thank you. We'll see if we can find something in server logs related to your issue.
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Trials Developer
Hello,
Did anyone meet the same issue on X1/PC?
Regards,
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Member
It just happened again. About 12 minutes ago I beat After the Incident's Meteorain for the first time... and it said, "Can't connect...". Once again, choosing the option to Retry does nothing. I don't recall ever seeing that option work. I can choose Retry half a dozen times and it does nothing. I backed out to the main menu, tried the leaderboards there, could not connect. I quit the game, restarted the game immediately, and I could view the leaderboards. I was online with PSN the entire time. So now I've beaten that bloody hard track, and no record of that exists, thanks!
It seems, and I'm just guessing here, that after connecting when the game boots up, the server then kicks me after some random time. Could it be ping related? Is the server too far away (I'm in Texas) and it decides that ping is a fraction too high for one or more ticks so he's out? Why does the Retry option after beating a track never work, yet restarting the game moments later might work, and in this case did? This suggests the server may be up, and that it's doing a poor job of holding my connection. Was the server definitely up 12 minutes ago, and for some period of time around then?
Double checking my network connection from the PS4 system menu shows Nat Type 2, 19.4 down, 2.8 up. It's wifi with the router in the same room.
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Trials Developer
Hello,
What you're experiencing is weird and I can't explain it by anything special related to Trials.
My best advice for now is to contact the customer support as they have tools and processes to help to trouble shoot this kind of issue.
Information here: http://forums.ubi.com/showthread.php...ror-READ-FIRST
Let me know if they find something that helps.
Cheers,
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Member
A quick update. I contacted that Support and so far all they've done is go through the standard ports and connection stuff. I found that switching to OpenDNS below improved the stability by keeping me connected for about 45 minutes in two separate sessions. However one attempt with Google's DNS only kept me connected for about 20 minutes, the same as my ISP's DNS in recent weeks.
There has to be an issue with the servers though, since the "Retry Connection" option at the end of a track never ever succeeds, and yet rebooting the game seconds later always succeeds in re-connecting. Also, while having lost connection to the leaderboards I can still enter UPlay from the main menu. There must be different logic going on between the "Retry Connection" option and when the game reboots, since the former always fails and the latter always succeeds. I'm on a wired connection now too, btw.
OpenDNS:
Primary DNS: 208.67.222.222
Secondary DNS: 208.67.220.220
Google DNS:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4