1. #1
    llDumptruckll's Avatar RedLynx Moderator
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    Urgent! Please Read if you are considering Reinstalling the Game!

    Current Notes: Players have been experiencing a bug that is causing riders to lose progress when reinstalling the game. If you are running into issues with the game and are considering reinstalling the game, Please Hold Off on doing so for the Moment. If this bug has already happened to you, we want to make sure you are properly reimbursed for your time and money.

    For Now if you are experiencing bugs within the game, Do not try reinstalling the game til a better workaround is figured out.

    Edits also made to OP, so please read through it again.

    Thanks for everyone's patience on this. The Trials Team is in-fact hard at work coming up with a solution.

    Thank you for your time.

    -dt-


    Hi Everyone,

    I know there's been quite a few of you out there who upon reinstalling the game, lost their progress.
    (This was suggested if with the last update you couldn't get Uplay or the Bunker to load.)

    Upon Reinstalling the Game, players have the option to Keep your Local Save (Rider Level 1) or Download Saved Rider from the Servers. Except some of you have been seeing Rider Level 1 in both sections to pull a save from or your just not seeing a server download at all.

    If you have encountered this bug while reinstalling the game, then please post to this thread:

    • Your Uplay ID:
    • What Device Type you are playing on.
    • What your Rider Level was at before.
    • What your Bike Levels were at
    • What other items you had in your inventory, currency, gems, tickets, gas.
    • Any Bundles you bought. This will be found in the Play Store's Purchase History for the game.


    We hope to get this resolved quickly and are grateful for your patience as we continue investigating this matter.

    We have also started reimbursing players who have experienced the reinstall bug. The process for reimbursing takes time, but we will get to You. Please also submit a support ticket for this if you have not done so already.

    IMPORTANT: If you have a Support Ticket that is Already Pending, then please Update the Existing Ticket with the NEW Information. Information regarding how to update your Support Ticket can be found here:
    How to Contact Customer Support (CS) and Respond to Customer Support (CS).
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  2. #2
    llDumptruckll's Avatar RedLynx Moderator
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    Reserved
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  3. #3
    I wish I saw this thread before clearing out my cache/data. In fairness, how many people really know all of those details? We get in there; we play; we see what our current standings are at and try to shave off just a few more tenths of a second... but how many people out there do you really expect to know the exact upgrade levels of all of their bikes (which totals 27 different settings), exact inventory count, and so forth? I'm not even sure what level my character was at because I just kept going without really paying attention.

    UplayID: widescreenrules
    Device: Nexus 7 (2012)
    Rider level: 46 or 47 - I'm not sure which
    Slot machine level - 27, I think
    Gems - 96 as of before the wipe, but who knows how many were actually part of the last upload to Ubisoft's servers (whenever that was)
    Tickets - Maybe 40 or so. I don't know for sure because I kept winning them on the slot machine but couldn't connect to the bunker to verify for the past few weeks.

    For my bikes, don't know the exact specifics except that my Armadillo and Tango were maxed. The rest were at least 1/2 full on all components except for the Phantom which only has 2 or 3 levels in each category.

    Purchases... Jeez, you guys got more money than I thought ... Starter pack, June 2, $2.99 / Knapsack, June 12, $9.99 / Knapsack, Aug 26, $9.99 / Cartload, Sept 21, $12.99 / Knapsack, Nov. 3, $9.99 - Total $45.95

    Honestly, whereas some kind of reimbursement would be nice, at this point I just want my last Uplay-saved character back. I'm going to submit a support ticket
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  4. #4
    Sandholm's Avatar Senior Member
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    UplayID: Sandholm
    Device: Samsung Galaxy S2
    Rider Level: 41 (almost 42)
    Slot Machine: 19 i thnk
    Gems: 80 i think
    Tickets: 1260
    Only bought one pack. with a white rider, white body paint for jackal and 400 gems and 400k coins ( is what was in that pack ) the price was like 8$

    don't remember more
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  5. #5
    flooodi's Avatar Senior Member
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    Note to self: Take some screenshots of my bikes, paintjobs, worldmap, slotmachine and bunker chips/tickets... just to make sure I don't lose everything.

    DT: how about top times on tracks, will those stay when rider resets?
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  6. #6
    xitooner's Avatar Senior Member
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    Originally Posted by flooodi Go to original post
    Note to self: Take some screenshots of my bikes, paintjobs, worldmap, slotmachine and bunker chips/tickets... just to make sure I don't lose everything.
    DT: how about top times on tracks, will those stay when rider resets?
    This helps too.... (can never be too careful with all the invested time I've spend on this game)

    I got burned with corruption issues a couple of times now (not this latest though); first time I saved myself because I tend to play both on iphone and ipad, so I had a copy of my player.bin on the other device. Since then.... I backup my player.bin file off the device every week, just to be sure.

    About 99% sure all the track times and global scores are stored on RL servers separately. They should stay.
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  7. #7
    UplayID: thirteenthman
    Device: Android HTC One
    Rider level: 40
    Slot machine level: I can't remember maybe around 20
    Gems: 90
    Tickets: 400
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  8. #8
    Happened to me a few days before the end of season 2??? (just before the blitz season) of the bunker. i was using BlueStacks to emulate it so I thought it was an emulator problem until i saw that others were having the problem too, unfortunately only saw this thread after trying the re-install solution and no option to retrieve save. Anyway, on with the details

    UplayID: GR4V1G0R3
    Device: not sure, I was initially using BlueStacks to emulate a device as i didnt have an android phone and i don't know how to find out what device it is emulating, i have since got an Xperia E1 and the problem persists on that
    Rider level: 22
    Gems: 352
    Tickets: not sure 11 - 13 i think
    IAP: "Pro"pack (the 2nd one you get offered which costs £3.99 and gives 400 000 coins, 400 Gems and a white outfit and bike skin)

    as for inventory contents bike levels etc, your guess is as good as mine, i didn't really pay much attention to it, i'd not played for long, upgraded when the game made me or i couldn't progress any further, which is also why i bought the Pro pack to stand a chance against those pesky terracotta warriors, all i know is i'd just spent 220k of the 400k on upgrades then went to check on my 3 showdowns and it wouldn't load into the bunker properly, then i checked gifting and that was broken too, finished my current ANBA mission and he went down too
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  9. #9
    Sandholm's Avatar Senior Member
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    any news yet ?
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  10. #10
    llDumptruckll's Avatar RedLynx Moderator
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    Still waiting, but I'm pretty sure I'll be in the same boat soon enough. I did get an email out today, so hopefully word will come soon.
    .
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