Useless support....(about upgrade glitch) | Forums

[Sl1mboy84_T3F]

Here's what happened today



I dont' see the point (told them before that i've already re upgraded the chassis)
The only result was me loosing 2hours of game progression by reconnecting to servers

And of course no compensation about upgrading twice my chassis, because they can't figure how much it cost me to fully upgrade a chassis (Haha yeah sure, good joke guys).

I wasnt expecting any compensation, so no disapointment about this.... The only one i have is to be treated like a dumba**...

[xitooner]

What they are doing does seem odd and a little inefficient, but on the good side you are currently getting tons more support than anyone else in a similar situation. Let them do it their way.... the end results should more than justify the support inconvenience, correct?

C'mon... you needed a break from playing anyway.

[Sl1mboy84_T3F]

xitooner : i know you are truely involved in this forum for the good of the game and i respect it very much, but you see the glass half full when i see it half empty about this situation.
I won't get angry about it, i love trials games so much since the very first ones....I'm just really disapointed about all we have to get trough with all the problems we know (no need to make another list about everthing wrong) And seeing that they are more in the research on how to make money (reducing rewards on pvp, anba, while increasing iaps etc etc...) than solving gamers real problems...

iviarkd : thanks again for another advice about our upgrade situation, you've been really helpfull about this. But i take their answer more like a "F*** off with your compensation"
Come on, do they really don't know how much it costs to upgrade a tango chassis...? I don't think so....
So i won't fight back with sending that link, i won't just fight back anymore

Again, I love this game, i will continue playing but now no more fight about anything. I will just shut up and let them do what ever they want to do with us idiots paying gamers...

[pipster2014-TFG]

Nice to see some people are getting support!! I've been waiting since 20th jan with over 15emails,and not had a reply.
Like you've said,I had 4 bikes go down with the chassis glitch,and I'm about back to normal with them all now,as I can wait this long for any kind of response. Wouldn't like to add up how much I've had to spend on the upgrades......on a tier 1,2,3 bikes. Me personally....I would say the support is total rubbish.

[StealthRodeo]

I've only dealt with support on one occasion, but the response was quick and satisfying to a degree. It resulted in 300 gems as compensation from RedLynx. I addressed my email to store-support@redlynx.com, but included Tero Virtala and Kim Lahti. I also copied in Yves Guillemot from Ubisoft, and Tim Cook, as it also involved an Apple Store receipt. The read receipts from the hierarchy arrived almost instantly, which was reassuring too. I usually find that you get good results from a well written email addressed to the CEO.

[Tendee]

the support for this game is such a joke.

I won't be spending another penny out of principle until this issue gets sorted for you guys.