1. #1

    Bought the valentine bundle

    So i bought the valentine bundle and i havnt recieved the content.

    Im on iOS
    my uplay name is SimHaukz
    Share this post

  2. #2
    Same here. Bought the Valentine bundle today but didn't receive the content.
    Can you take care of this problem, thank you.
    Share this post

  3. #3
    llDumptruckll's Avatar RedLynx Moderator
    Join Date
    Mar 2014
    Posts
    489
    Originally Posted by Alissa-Chiara Go to original post
    Same here. Bought the Valentine bundle today but didn't receive the content.
    Can you take care of this problem, thank you.
    I'll send an email out about this. Can you please post:

    Uplay ID:
    iOS Device Type:
    Receipt Number from iTunes Store:

    Thanks
    Share this post

  4. #4
    Alissa-Chiara
    iPad mini
    MHQ7Z57LL2


    Thanks


    Originally Posted by llDumptruckll Go to original post
    I'll send an email out about this. Can you please post:

    Uplay ID:
    iOS Device Type:
    Receipt Number from iTunes Store:

    Thanks
    Share this post

  5. #5
    Originally Posted by llDumptruckll Go to original post
    I'll send an email out about this. Can you please post:

    Uplay ID:
    iOS Device Type:
    Receipt Number from iTunes Store:

    Thanks

    Bought the Valentine bundle February 5 but didn't receive the content.
    inquiry, but it is not reply yet.

    Support Ticket Number:02033498
    Uplay ID:yuki-ya
    iOS Device Type:iphone6
    Receipt Number from iTunes Store:MGNJ894N4S
    Share this post

  6. #6
    Originally Posted by Alissa-Chiara Go to original post
    Alissa-Chiara
    iPad mini
    MHQ7Z57LL2


    Thanks
    Update, received my money back.
    Thanks for looking into it.
    Share this post

  7. #7
    llDumptruckll's Avatar RedLynx Moderator
    Join Date
    Mar 2014
    Posts
    489
    Originally Posted by Alissa-Chiara Go to original post
    Update, received my money back.
    Thanks for looking into it.
    Thanks. Has SimHaukz had his issue resolved as well?
    Share this post

  8. #8
    llDumptruckll's Avatar RedLynx Moderator
    Join Date
    Mar 2014
    Posts
    489
    Hi Everyone,

    I posted a thread regarding how seek reimbursement if you ran into this issue. Thanks for your patience on the matter.
    Purchased a Bundle and Didn't Receive the Content? Read This!
    Share this post

  9. #9
    I still have this problem. I reported the issue using the in-game support request option on 2/6 and it is now 2/12 and I haven't heard anything at all from anyone. I also attached a copy of the iTunes receipt to the support request using my web browser. Is anyone ever going to help me? It would be nice if I could get reimbursed for it before the bundle discount expires so that I have the opportunity to buy it again.

    Uplay ID: jwdonal
    iOS Device Type: iPhone 6
    Receipt Number from iTunes Store: MHV6X8TQV9
    Share this post

  10. #10
    Originally Posted by jwdonal Go to original post
    I still have this problem. I reported the issue using the in-game support request option on 2/6 and it is now 2/12 and I haven't heard anything at all from anyone. I also attached a copy of the iTunes receipt to the support request using my web browser. Is anyone ever going to help me? It would be nice if I could get reimbursed for it before the bundle discount expires so that I have the opportunity to buy it again.

    Uplay ID: jwdonal
    iOS Device Type: iPhone 6
    Receipt Number from iTunes Store: MHV6X8TQV9
    They finally fixed this for me today. They credited the items to my account and I just had to "Download Progress from Server" when the message popped up in game. Thanks!
    Share this post