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  1. #41
    Ubi_Jax's Avatar Community Manager
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    Originally Posted by tantoine666 Go to original post
    Do you have a support email address for me to send my info to...?
    Sadly there isn't a direct email for support. I would recommend trying a different browser and clearing your browser cache to see if this helps with submitting a ticket.

    Can you please let me know if this has helped with your ticket submission?

    Thanks.
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  2. #42
    Originally Posted by Ubi_Jax Go to original post
    Sadly there isn't a direct email for support. I would recommend trying a different browser and clearing your browser cache to see if this helps with submitting a ticket.

    Can you please let me know if this has helped with your ticket submission?

    Thanks.
    No that didn't work, just tried using google chrome after clearing cache, the screen didn't hang it just took longer to get to the same result.
    Thanks for the suggestion, think on the same lines: I'll try once more at home on my desktop when I get home.
    I'll let you know.
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  3. #43

    Editor Woes

    Originally Posted by Alfwynn Go to original post
    So patch 1.8 fixes an issue with wave triggers resetting after you close a map, correct? Why can't I get my wave triggers to stay where I set them at all, let alone after closing a map?? I'm post 1.8 here, yet after I set a wave trigger to, say, 75% then click off of it to another wave, when I select the wave again it's back to being set at 'One dead'. Is this feature still broken or am I just doing something really wrong?
    I am also having these issues. And why cannot we get scopes and silencers in the map? And what about helicopter attacks?? Also, since it is a single map, how about more that just 2 person Co-op?

    But this resetting to One Dead for each wave is really weird. This should be an easy fix?? Or do we need to manually download this supposed update somewhere? There is no version information for the map editor.

    Thanks.
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  4. #44
    Originally Posted by tantoine666 Go to original post
    No that didn't work, just tried using google chrome after clearing cache, the screen didn't hang it just took longer to get to the same result.
    Thanks for the suggestion, think on the same lines: I'll try once more at home on my desktop when I get home.
    I'll let you know.
    Hi Jax,
    I am jinxed.
    At home on my desktop is the same, for good measure I tried on my old mans computer: same result, just hangs after submit question has been clicked.
    Then it goes to the something has gone tits-up page.
    My patience is being spread pretty thin at the mo and other games are beginning to look more attractive and less problematic.
    I'm at a loss, don't know what to do next..!
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  5. #45
    Ubi_Jax's Avatar Community Manager
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    Originally Posted by tantoine666 Go to original post
    Hi Jax,
    I am jinxed.
    At home on my desktop is the same, for good measure I tried on my old mans computer: same result, just hangs after submit question has been clicked.
    Then it goes to the something has gone tits-up page.
    My patience is being spread pretty thin at the mo and other games are beginning to look more attractive and less problematic.
    I'm at a loss, don't know what to do next..!
    Sorry to hear about this. I've sent you a private message regarding this issue. Please can you ensure to follow the instructions so that we can assist further with your issue.

    Thanks.
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  6. #46
    Originally Posted by Strigorn Go to original post
    I am also having these issues. And why cannot we get scopes and silencers in the map? And what about helicopter attacks?? Also, since it is a single map, how about more that just 2 person Co-op?

    But this resetting to One Dead for each wave is really weird. This should be an easy fix?? Or do we need to manually download this supposed update somewhere? There is no version information for the map editor.

    Thanks.
    Is there a response forthcoming on this? I've had a lot of fun working with this editor, but if I can't get my AI waves to work the way I want them to, I'm going to cut my losses and stop working with it. Does ANYONE else have this same issue of trigger settings resetting to 'One dead' all the time? I definitely have the 1.8 patch installed and I've had Steam confirm my file integrity.
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  7. #47
    Originally Posted by Ubi_Jax Go to original post
    Sorry to hear about this. I've sent you a private message regarding this issue. Please can you ensure to follow the instructions so that we can assist further with your issue.

    Thanks.
    Hi Jax,
    Thanks for your continued help, I've made progress, at last.
    When trying to upload any files the webpage hangs then craps out, so I tried uploading 1 file at a time with no luck there either. On the off chance I just pasted the text I wrote describing the issue with no files attached and that went on the ticket no problem, so with this in mind I cut and pasted the DxDiag file into the text box and off that went. But after sending a few MSinfo sections I soon realised the shear size of this file: bloody huge..! Even the windows error report was massive and would have taken weeks to send on your tiny 4000 letter support text box in chunks, not too mention probably pretty unintelligible when piecing it together.

    It's a step in the right direction but I still need a way of getting this MSinfo file to you
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  8. #48
    Hi Ubi-jax,

    Thanks for all your help mate, but after nearly a month of waiting and after sending my MSinfo & Dxdiag files and comments twice, I don't think your support man even bothered reading all I sent, due to the comments he made. He finally comes back with: your laptop's not up to minimum spec and even if it were laptops aren't supported.
    My laptop's three generations above minimum spec and a bit more. Min Spec:GTX460, My machine: GTX765 with 2gb gdr.
    Besides which, he seems to think I'm having problems with the game (another reason for me to think he's not reading my comments) when it isn't: the game runs fine. It's the IGE editor that's the problem, which he didn't even refer to.

    So, to some up: Ige is so unstable it's not worth using, ubi support doesn't support laptops, I've lost over fifty hours creation on a map I can see in the game but doesn't exist in IGE at all, and there's nothing they will do for me.
    IGE map creation over and done with then.

    And if they wish for me to buy future games: then you better start supporting your customers, laptops as well as desktops...!
    A quarter of your customers at least are using laptops surely, come on lets have a show of hands...
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  9. #49
    Ubi_Jax's Avatar Community Manager
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    Hey tantoine666.

    Sorry to hear about the issues you've been experiencing and the support you've received. I've requested that this case be looked into further for you and you should hopefully hear back from us soon.

    As a side note, whilst laptop graphics card may run the game, they are not generally supported.

    Thanks.
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