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  1. #201

    I'm getting error code #3_5eaa9404_3

    The game won't load been like this for about 2 Months
    Psn:SurfNolan uplay:SurfNolan
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  2. #202
    Same here: PSN and UB ID: FieryMurphMan. Never been able to play game ever since 2nd dlc preloaded my game....over a month. No error codes, just infinite loading. submitted ticket. Please help!!!!!!!!!!!!!!!!!!!!
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  3. #203
    I've had a response that suggested I visit a few websites that may suggest how I fix it myself. The fixes include rebuilding my database and restarting my internet connection despite me telling them a friends account works on my PS4. They just aren't listening.
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  4. #204
    Originally Posted by giggedy Go to original post
    I've had a response that suggested I visit a few websites that may suggest how I fix it myself. The fixes include rebuilding my database and restarting my internet connection despite me telling them a friends account works on my PS4. They just aren't listening.
    that's just to make sure the usual troubleshooting won't be able to help you. They should be putting you in a database for our online team to fix manually
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  5. #205
    I checked and the game loaded today. This was the first time I tried it since the update the other day so I don't know if that fixed it or the company did. Below is part of the conversation I've been having with them. Has anyone else noticed that everyone you speak to is called Bruno? It's not the only ticket I opened.

    giggedy3/22/2015 1:17:23 PM
    You just said the game is saved server side! For that reason rebuilding the database on my PS4 won't work especially as the same database clearly works on my friends account therefore I can't possibly fix it. Its obvious that the only difference between my friend and my self is the game save and therefore that is the problem. I have checked the game today and it worked. Thank you for your time.

    Bruno3/16/2015 4:35:00 PM
    Hello,

    Thanks for your update and also yes I realized you playing on your friends account, that why the reason I send you all the steps I did, one of the reason is because, the game is all saved on server side and all the steps I have provided you have help some players with the same issue and they were able to play the game after, but I am sorry that this has not worked for you, I am also sorry to hear you feel this way regarding the support you have been getting, I would feel the same way if I was in your shoes.

    Ok I have now sent all your details to the dev team, so they can reset your account game to the point this has started. I will also put this ticket on hold so I can contact you once I have the fix answer for you.

    Once again apologises for the inconvenience created.

    Thank you
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  6. #206
    Originally Posted by Jacob_Ide Go to original post
    I have the crew on ps4 and im having loading problems. It loads until the map of America appears and the loading sign appears at the bottom centre of the screen. It then stays at this point and the game wont load past this point. Help please.
    Im having this issue after the most recent update
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  7. #207

    Infinite loading

    I am also having the infinite loading problem without error codes. It started after the latest update, I like the new menu screen however, if it's between having a modern menu screen and having the ability to play, I would rather the ability to play. It's very unfortunate that its down more than its up and running as I love this game when it works but due to all the headaches it causes I really regret buying this game and I have learnt not to put trust in ubisoft. thinking about getting nfs rivals and retiring this game and not looking back to any ubisoft games.
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  8. #208

    Bruno?

    Originally Posted by giggedy Go to original post
    I checked and the game loaded today. This was the first time I tried it since the update the other day so I don't know if that fixed it or the company did. Below is part of the conversation I've been having with them. Has anyone else noticed that everyone you speak to is called Bruno? It's not the only ticket I opened.

    giggedy3/22/2015 1:17:23 PM
    You just said the game is saved server side! For that reason rebuilding the database on my PS4 won't work especially as the same database clearly works on my friends account therefore I can't possibly fix it. Its obvious that the only difference between my friend and my self is the game save and therefore that is the problem. I have checked the game today and it worked. Thank you for your time.

    Bruno3/16/2015 4:35:00 PM
    Hello,

    Thanks for your update and also yes I realized you playing on your friends account, that why the reason I send you all the steps I did, one of the reason is because, the game is all saved on server side and all the steps I have provided you have help some players with the same issue and they were able to play the game after, but I am sorry that this has not worked for you, I am also sorry to hear you feel this way regarding the support you have been getting, I would feel the same way if I was in your shoes.

    Ok I have now sent all your details to the dev team, so they can reset your account game to the point this has started. I will also put this ticket on hold so I can contact you once I have the fix answer for you.

    Once again apologises for the inconvenience created.

    Thank you
    I never got Bruno, but I have had Tayor 3 times and now I'm curious as to if I get Taylor or Bruno now. It's sad to think that people open enough tickets to discussing who has helped them in the past. This is my last ubisoft game I'll ever buy and I regret buying this game. it's an awesome game when it works however, its down more than its up and running.
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  9. #209
    Originally Posted by Sabatore Go to original post
    I never got Bruno, but I have had Tayor 3 times and now I'm curious as to if I get Taylor or Bruno now. It's sad to think that people open enough tickets to discussing who has helped them in the past. This is my last ubisoft game I'll ever buy and I regret buying this game. it's an awesome game when it works however, its down more than its up and running.
    not only that. but it seems that the devs and community manager is determined that all major issues that occur with this game is due to our PS4's are always at fault!?? despite every ps4 game other this this one is working perfectly with no issues. oh,, wait there is one other ps4 game that seems to always have issues online and glitches in offline gameplay, but not quite as bad as this game and that's assassins creed unity. another ubisoft product.. anyone else noticing a pattern here??
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  10. #210
    guys, please check the official thread about the issues that came with the April patch: http://forums.ubi.com/showthread.php...ecommendations
    We're working on fixing them and have found possible workarounds for you to use in the meanwhile
    Closing this thread as the original problem is not the same
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