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  1. #1

    Ubisoft support ignore my ticket

    Well, i am honestly tired of waiting for 6 days alredy for Ubisoft to reply to my ticket and give me anything. 6 days ago i bought the game and i still cannot play it.

    Problem is following:

    I keep getting "Unable to start the game. Please check that your game has been installed correctly." I have reinstalled the game 3 times, 2 times from my DVDs with patch downloaded afterwards and one time i downloaded entire thing from UPlay. Every time it gave me this error. I even installed it onto different disks yet still it would have the same problem. I hope you can answer this here since you guys ignore tickets.
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  2. #2
    uric18's Avatar Banned
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    they igonre me to i think they have technical problem.
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  3. #3
    Well they won't give me an update on forums either heh. Brilliant customer support, these guys surpassed EA at customer support quality.
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  4. #4
    Ubi_Jax's Avatar Community Manager
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    Dec 2012
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    Hey everyone.

    If you've been in contact with our Support Team, please can you provide your support ticket numbers so that we can get these looked into?

    Thanks.
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  5. #5
    Thanks for replying, here is my reference number : 02001413
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  6. #6
    Ubi_Jax's Avatar Community Manager
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    Your ticket has been passed onto our support team and you should hear back from us shortly. Your patience is appreciated.

    Thanks.
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  7. #7
    here is my ticket been waiting from Saturday 24th ticket is 01999733
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  8. #8
    UbiVolfbane's Avatar Community Manager
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    Originally Posted by Nicholas336 Go to original post
    here is my ticket been waiting from Saturday 24th ticket is 01999733
    I will pass it along to the team in your region. Keep an eye on the case. Thanks!
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  9. #9

    ticket

    01986457 here is my ticket from 9days ago, could you get someone to look at it please?

    TIA
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  10. #10

    Oh wow just oh wow

    AM I INVISIBLE OR SUMMICK???? admins/mods have answered every1 elses questions/request yet I am continuously being ignored, this is absolute BULL.. I have put a ticket in, and been ignore for over a week I post my ticket number on here where others have, and had quick response from the ubi guys, I post and get ignored........ SORT YOURSELVES OUT WILL YA'S!!!!!!!!!!!!!!!!
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