1. #1

    Season Pass holder unable to DL Fire In The Deep xb1

    Been trying to download the new tracks all day. I have the season pass but it tells me I have to pay $4.99 still. I saw that a few other people were having similar issues? Any known fixed coming soon? Help!
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  2. #2
    Select the option to purchase it for $4.99 and on the next screen it will say "install" w/o charging you. This is how it works for me with the Season Pass.
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  3. #3
    Yeah I tried that, it wants to charge me if I do that. Anyone know if I can delete the season pass and reinstall it without paying $20 again!?
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  4. #4
    Deleted the season pass and reinstalled, that does nothing. Any moderators have any news as to when this will be fixed?
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  5. #5
    RetiredRonin's Avatar Senior Community Manager
    Join Date
    Sep 2012
    Location
    Ubisoft NC Office
    Posts
    7,343
    Hello all, as you've been reporting, there are people who are able to redeem Fire in the Deep on Xbox One, while some other people (myself included) are not. I am trying to gain more information on this, so if you are unable to get the DLC, please let me know the following so that I can quickly pass it along to the teams working on it.

    What is your region?
    Is the Season Pass shown (in game)?
    What "Add-Ons" are you shown as owning through the Xbox Hub for the game?

    *******

    North America
    No
    DLC1-3, Season Pass, Fallen Angel DLC.
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  6. #6
    Canada.
    Yes (says purchased)
    And all the same as you Shifty.
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  7. #7
    U.S. and it says purchased and prompts me to download it. Then brings me to the 4.99 screen. No way around not paying.

    As usual, Trials is a disappointment.
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  8. #8
    Same problem. Canada, xbox 360. Available in xbox marketplace for 4.99. Want me to pay even though I bought seasons pass yesterday.

    In game, there it is, today it wants to download. Yay! Thanks redlynx!
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  9. #9

    Same problem here, shows it as "Purchased" in the trials "Additional Content" menu (has a check beside the Fire in the Deep), but it prompts me to buy it in the marketplace. I clicked buy to see if it would just say "Oops, it's actually free", but it was ready to charge me $4.99.

    Region: North America
    Season Pass: Showing in game and in memory management
    Add-Ons: Showing DLC 1-3, Season Pass and Fallen Angel in game management.

    Rats, I really wanted to mess with the new objects an add a couple to my new map :P

    Guess it's back to COD DLC for the meantime, best of luck getting it sorted out with Microsoft!
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  10. #10
    Akaizy's Avatar Junior Member
    Join Date
    Jun 2014
    Posts
    28
    Region: North America
    Season Pass: Showing in game and in memory management
    Add-Ons: Showing DLC 1-3, Season Pass and Fire In The Deep
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