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View Poll Results: Are you experiencing similar issues?

Voters
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  • I have a laptop and I am experiencing similar issues

    2 66.67%
  • I have a laptop and I am NOT experiencing similar issues

    0 0%
  • I have a desktop and I am experiencing similar issues

    1 33.33%
  • I have a desktop and I am NOT experiencing similar issues

    0 0%
Multiple Choice Poll.
  1. #1

    Laptop owners having performance issues should read Uplay's response to inquiries

    Here are my back and forth letters with Uplay thus far:

    [I]ME: Certain sounds have stopped playing in-game. I don't hear sounds when I switch weapons, when I reload, or when I open doors. But I still hear music and speech, and I can hear my weapons fire. This just started today and I have been playing for almost a week. Also I have frame rate issues. I have attached my dxdiag with system specs. Even on 720p and all graphics low or off, my frame rate is less than 30fps. I could play far cry 3 with graphics on low but also 1080p with no problem. I exceed all of the minimum specs, so it seems like I should be able to get a good frame rate on the bare minimum settings. What do you guys think? Thanks.[/I]




    Uplay: Unfortunately, this game is not supported for use on laptops, as indicated in the minimum requirements listed on the bottom of the game's box and on our FAQ.

    You can try updating the drivers for your video card with the laptop manufacturer which may resolve the problem, but we will be unable to provide further assistance with running the game on unsupported hardware configurations. The only official recommendation that we can make would be for you to install and play the game on a system that does meet all of the minimum requirements.

    I have included a link to the system requirements below:

    https://support.ubi.com/en-US/FAQ/9/...0000000eiluCAA

    Thank you for your understanding in this matter.





    ME: Hi there. To reiterate your response, UPLAY's stance is that (1) This game is not supported on laptops; (2) this is stated on the bottom of the game's box; and (3) this is stated in the game's FAQ.

    My online purchase did not include a box, so it is unreasonable to expect that I read the statement on the game box. This was an online purchase through Amazon.com, and at no point during the purchase process was I given an FAQ to read, so it is unreasonable to expect me to have read the FAQ.

    To clarify, UPLAY acknowledges that it only informs users of laptop incompatibility via (1) the game box and (2) the online FAQ, neither of which are provided during an Amazon.com purchase. I believe UPLAY owes me a refund. How do I go about getting that? Thanks.
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  2. #2
    Good Luck. Uplay has no control over Amazon not posting minimum requirements. This is one that I can agree with Ubisoft/Uplay on. It is not their fault someone does not check system requirements before purchasing a game.
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  3. #3
    When did I say that I didn't check system requirements before buying the game? I did. I Googled and cross referenced the specs via multiple sites, including this official Ubisoft blog:

    http://blog.ubi.com/far-cry-4-pc-specs/

    please note that the very first line of the article is "Today Ubisoft released the PC specs for Far Cry 4. Below are the system requirements in full." (emphasis added)

    Yet if you look at the specs, nowhere do they mention that the game isn't supported on laptops. Only in some obscure FAQ that doesn't even show up on the first page of Google search results when you search for "Far Cry 4 specs."

    Furthermore, I purchased on Amazon.com but I purchased from UBISOFT'S Amazon store, where they absolutely do have control over whether specs are shown to potential buyers. And upon checking again, for purposes of this post, the specs STILL aren't there, even though Ubisoft is clearly aware of problems with the game on laptops.

    So why are you siding with Ubisoft again?
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  4. #4
    Well Amazon seems to agree. They just issued a full refund =]. But that's because I was smart enough to get a rep to agree to it in writing, before I bought the game.
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  5. #5
    hdme's Avatar Member
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    Good for you! That's using your brains.

    I'm jealous!
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  6. #6
    Frag_Maniac's Avatar Banned
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    Originally Posted by tcul1972 Go to original post
    It is not their fault someone does not check system requirements before purchasing a game.
    Even if he checked, laptops and common laptop components are not listed in the min reqs, so it could be argued either way that laptops are neither ruled out or confirmed. Only desktop components are listed in the reqs.

    I've been on Tom's Hardware forums quite a lot and one of the most common things you'll see in the Video Games section is either people complaining about their laptop not yielding the desired results in any one of numerous games, or assuming their desktop GPU meets reqs because they don't know how GPU model numbers work. Sometimes it's laptop owners not even knowing how to take their LT off power saving mode or set it to use the discrete vs CPU graphics.

    I really don't know what these people expect. Do they think all devs have time to test a multitude of desktop GPUs AND laptops? It's expected that any avid gamer knows how to use some common sense in researching their system's components and how it compares with the desktop spec listed in the reqs. There are some laptop gamers that know how to do this, and some that get advice rather than whining and accusing, and often end up getting the right settings dialed in and everything's fine.

    The truth is, this game can play even on a lowly 730m equipped LT, and look pretty good doing it with decent performance as well. IMO you're lucky you got a refund. It's only because Amazon's CS aims to please and can afford to cave to an anomaly whiner here and there.

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  7. #7
    "Even if he checked, laptops and common laptop components are not listed in the min reqs, so it could be argued either way that laptops are neither ruled out or confirmed. Only desktop components are listed in the reqs."

    Pretty much about half of all PC's purchased these days are laptops. Not to mention it is exceedingly common, and has been for years, for the use of laptops as gaming machines. Therefore, while you are technically correct that it could be ARGUED either way...one argument would be terrible and would fail - the argument that laptop components are ruled out in any game's specs unless specifically named. A gamer can reasonably be expected to assume that their laptop equivalent to the listed specs are sufficient, UNLESS expressly stated otherwise.

    As far as all of your argument speaking about people who simply make bad assumptions about the speed of their laptop, or who are too ignorant to properly optimize their laptop...none of that applies here. Even conceding this fact for someone less tech savvy than myself, that does not explain why Ubisoft would not respond then by explaining that a particular laptop configuration was below par, or explaining how to properly optimize the computer. Instead, Ubisoft responded with a blanket statemen that laptops are simply NOT SUPPORTED, which seems to have nothing to do with objective minimum requirements or the ability to optimize a machine.

    "Do they think all devs have time to test a multitude of desktop GPUs AND laptops?"

    Not only DO devs do this commonly, but it's intuitively reasonable to assume they are doing this, even aside from the fact that we know they do it.. This is due to the aforementioned fact that there are so many gaming laptops in circulation these days, thus a large part of the gaming market is aimed at those exclusively using their laptop for gaming. To ignore this shows poorly on the developer, not on the consumer.

    Your defense of Ubisoft is noted, but severely and critically lacking.
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  8. #8
    Frag_Maniac's Avatar Banned
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    If you're going to play the "what's common" card, how about putting it into perspective a little? How about acknowledging the fact that the primary use of most laptops purchased is not necessarily gaming, but school or work use? There's no real need for the mobility other than LAN, and let's face it, a LAN party laptop built for gaming is more of a luxury than necessity. Some may game on the way to school, but that requires carrying extra battery power or you risk it dying in class.

    I also don't think you've researched how common it is that devs do not in fact officially support laptops, so it shouldn't be expected. Quite often the game's readme speaks of such things. The box only covers what their legal dept deems suffices. You can call it reasonable all you want, but the fact is, if no mobile chip specs are listed, or the mention of laptops in general, so you're taking your chances to assume it's officially supported. Assumptions are never as solid as listed spec.

    Through this entire thread I've yet to see you actually post your LT spec, or any video proof showing how badly you claim it runs. I on the other hand, showed you a perfect example of a LT below the min spec that shows to run the game quite admirably for the level of system it is.

    LTs not being supported is not a blanket statement limited to Ubi. You'd have to be seriously out of the loop to not know that MANY devs say the same. You seem to be making just as many if not more blanket statements in the form of assumptions, than Ubi does regarding support.

    Your argument that LTs are used by devs in testing merely because there are so many "gaming" LTs is ludicrous and baseless. Did it ever occur to you that the manufacturer themselves are doing the testing, not the devs? Even with that I'm sure they don't guarantee good results. And it's also quite common as I've said before that people whom buy LTs buy them for multiple purposes, and know they'll likely have to do some tweaking and maybe get hit and miss results in games.

    The latter is largely due to the fact that mobile GPUs are severely down clocked versions of their desktop counterparts, and with some models it can be a drastic difference in performance. That alone and the uncertainty of how much AMD or Nvidia will nerf certain models of mobile GPUs, is cause enough to not support them. And as well heat buildup, lack of ventilation, and dust buildup is far more of a concern than with desktops, and they're MUCH harder to clean as well.

    Then you have the fact that laptops and their drivers can involve more complexity for AMD or Nvidia because their compatibility is dependent on the LT manufacturer's concern or apathy for game testing and compatibility. The game devs work closely with AMD and Nvidia. Anything the GPU chip vendors can't be certain of is a red flag for the devs.

    Again, you didn't list your spec, you didn't prove your claimed lack of performance, you don't know trends with LT lack of support in gaming, and you do nothing but speculate about testing methodology and req specs. The only reason you got a refund is because an employ made a promise he probably shouldn't have, and whether that's something he did on his own or Amazon supports matters not. There are plenty of net businesses that will refund to keep a customer, it doesn't mean they are obliged to.

    I find it laughable with all your speculation and naivety you think you know what arguments are valid or lacking. You lack the knowledge to even make such judgments.
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  9. #9
    If you're going to play the "what's common" card, how about putting it into perspective a little? How about acknowledging the fact that the primary use of most laptops purchased is not necessarily gaming, but school or work use? There's no real need for the mobility other than LAN, and let's face it, a LAN party laptop built for gaming is more of a luxury than necessity. Some may game on the way to school, but that requires carrying extra battery power or you risk it dying in class.
    Stop pretending that using laptops for high end gaming isn't a common thing that has been increasingly common for years. You can say it's not true all you want, but that doesn't make you right.

    I also don't think you've researched how common it is that devs do not in fact officially support laptops, so it shouldn't be expected. Quite often the game's readme speaks of such things. The box only covers what their legal dept deems suffices. You can call it reasonable all you want, but the fact is, if no mobile chip specs are listed, or the mention of laptops in general, so you're taking your chances to assume it's officially supported. Assumptions are never as solid as listed spec.
    I don't need to research it since that is irrelevant. The whole point was that a large portion of the PC gaming market is using laptops, therefore it is misleading NOT to state expressly to consumers that you shouldn't buy the game if you're playing on a laptop. How often developers do this is virtually irrelevant to whether it is legal or even ethical. And it is neither.

    Through this entire thread I've yet to see you actually post your LT spec, or any video proof showing how badly you claim it runs. I on the other hand, showed you a perfect example of a LT below the min spec that shows to run the game quite admirably for the level of system it is.
    I'm happy to upload a comparison video. I can show you that FC3 runs at three times the frame rate that FC4 does, on the same graphics settings. But before I go through the trouble, I'd like you to acknowledge that you would take triple the frame rate as evidence there is something wrong with FC4. I don't think you would acknowledge this though, because I feel you are trolling and just arguing to argue.

    LTs not being supported is not a blanket statement limited to Ubi. You'd have to be seriously out of the loop to not know that MANY devs say the same. You seem to be making just as many if not more blanket statements in the form of assumptions, than Ubi does regarding support.
    I didn't say it was limited to Ubi. I said their statement was a blanket statement with regard to laptops. I think you read that wrong.

    Your argument that LTs are used by devs in testing merely because there are so many "gaming" LTs is ludicrous and baseless. Did it ever occur to you that the manufacturer themselves are doing the testing, not the devs? Even with that I'm sure they don't guarantee good results. And it's also quite common as I've said before that people whom buy LTs buy them for multiple purposes, and know they'll likely have to do some tweaking and maybe get hit and miss results in games.
    You think it's baseless that a developer would choose which machines to test their product on...based on how many of their consumers are playing on that product? You can't be serious....

    Also there is no necessity to guarantee the game will run. However, if they are fully aware that it most likely will NOT run on a laptop, and they know many many laptop users are going to be purchasing their product...then that warrants a highly visible disclaimer. That's just common sense.

    The latter is largely due to the fact that mobile GPUs are severely down clocked versions of their desktop counterparts, and with some models it can be a drastic difference in performance. That alone and the uncertainty of how much AMD or Nvidia will nerf certain models of mobile GPUs, is cause enough to not support them. And as well heat buildup, lack of ventilation, and dust buildup is far more of a concern than with desktops, and they're MUCH harder to clean as well.
    Again you are citing configuration and objective speed requirement problems, which should only pertain to specific laptop models. This should not equate to a blanket "NOT SUPPORTED ON LAPTOPS" response to a technical question.

    Then you have the fact that laptops and their drivers can involve more complexity for AMD or Nvidia because their compatibility is dependent on the LT manufacturer's concern or apathy for game testing and compatibility. The game devs work closely with AMD and Nvidia. Anything the GPU chip vendors can't be certain of is a red flag for the devs.
    I don't see how that doesn't apply to any pre-made gaming desktop as well.

    Again, you didn't list your spec, you didn't prove your claimed lack of performance, you don't know trends with LT lack of support in gaming, and you do nothing but speculate about testing methodology and req specs. The only reason you got a refund is because an employ made a promise he probably shouldn't have, and whether that's something he did on his own or Amazon supports matters not. There are plenty of net businesses that will refund to keep a customer, it doesn't mean they are obliged to.
    I already answered your question about proving my claims. You're more than welcome to take me up on the offer if you're willing to eat your words over a 3X difference in frame rate. Up to you. Also I never claimed Amazon gave me a refund because they owed it to me. In fact I specifically STATED it only happened because of what I got a previous rep to agree to. You haven't said anything that I didn't already say on that subject.

    I find it laughable with all your speculation and naivety you think you know what arguments are valid or lacking. You lack the knowledge to even make such judgments.
    I find it laughable that I can tell the future. You will either:

    1. Stop responding now
    2. Claim that even 3X the framerate at the same settings means nothing
    or
    3. Ignore the question entirely and pretend you never asked for proof.

    I'm guessing #1
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  10. #10
    WID992007's Avatar Senior Member
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    i wont even vote in your stupid poll

    yes i have a laptop its a Lenovo G505 S

    AMD A10 5750

    with 16 gig of ram as well in onboard 8650 G/768 meg of shared ddr 3 ram

    its got a samsung EVO 500 gig hard drive it in it boots in seconds ...does it run FAR CRY 3 ? YES very well ! but that game used a different version of the same game engine and only required DX10 hardware

    did i expect it to run far cry 4 ? NO ..but it does run? yes on low settings

    my desktop system you will get a kick out of and yes far cry 4 runs perfect on it
    Thermaletake V9 Black Edition case the one with the 2 giant fans one on the side one on top
    +2 120s one intake one exhast +1 80 mm fan blowing on ram chips from the front


    550 watt raid maxx power supply


    Asus P5 B plain not anything just default P5B old as dirt mainboard bios 1604 ..again old can put in up to a Q9650


    CPU Intel Core 2 Quad Q6600 2.4 ghz @ stock speed with a tuniq tower 120 cooler

    8 Gig of Kingston DDR 2 800 4 - 2 gig sticks think they were $20 each


    Asus R9 270 X Top edition with the direct C u cooling system 2GB 256-Bit GDDR5


    Soundblaster live 24 bit sound card i scrapped out of someones old Dell they were chucking
    (onboard reatek sound on motherboard =disabled )


    Windows 7 Ultimate 64 Bit


    Logitech G400s gameing mouse (wired)


    Logitech K330 wireless keyboard


    Logitech Dual Action Gamepad (similar to the current Logitech F310)


    acer 1080 p 24 inch wide sceen monitor max refesh 75 Hz


    secondary that i use to play on SEKI 40 inch HDTV via Hdmi out from the back of my Asus card

    bottom line laptops SUCK for gaming

    unless you spend like 3 to 4 grand for a real gaming laptop

    that features such things as a separate video adapter that does not use any shared memory it has dedicated gddr5 memory

    you would also need to disable your onboard Intel GFX chip so the game uses a dedicated GPU other then the Intel slow GPU for better performance .. this is only possible on some laptops
    by pressing FN + F7 on some alienware models that support this feature

    my desktop system runs the game fluidly in 1080 P

    my laptop sucks balls at playing Far Cry 4 but its a newer system ..am i gonna complain? ..no .. as my lenovo g 505s was a $500 laptop

    it runs BF3 and my older games just fine ..but not far cry 4 cuz most if not all laptop GPU'S SUCK with newer DX 11 titles

    bottom line if you want performance you have to pay for it on any laptop system ..and spend like 2 to 3 k on that machine

    but it'll be outdated in a year
    \
    maybe your new to computers i dunno ..but thats how its always worked with laptops and gaming since i can remember

    and i have been building/repairing systems since 1995 and even have laptops sitting around that predate that

    and used only DOS for gods sake and windows 3.1

    will i try FC4 on them .. NO ...you get what ya pay for with a laptop

    the developer cant make miracles work and wave a magic wand and pray and make work on all configs

    hence you see the following as system requirements

    Far Cry 4 Minimum Requirements
    MINIMUM
    OS: Windows® 7 (SP1) / Windows® 8 / Windows® 8.1 / (64-bit only)
    Processor: 2.6 GHz Intel® Core™ i5-750 or 3.2 GHz AMD Phenom™ II X4 955
    Memory: 4 GB RAM
    Graphics: NVIDIA GeForce GTX 460 or AMD Radeon HD5850 (1 GB VRAM)
    DirectX: Version 11
    Network: Broadband Internet connection
    Hard Drive: 30 GB available space
    Sound Card: DirectX-compatible
    Additional Notes: Windows-compatible keyboard, mouse, optional controller.


    RECOMMENDED:
    OS: Windows® 7 (SP1) / Windows® 8 / Windows® 8.1 / (64-bit only)
    Processor: 2.5 GHz Intel® Core™ i5-2400S or 4.0 GHz AMD FX-8350 or better
    Memory: 8 GB RAM
    Graphics: NVIDIA GeForce GTX 680 or AMD Radeon R9 290X or better (2 GB VRAM)
    DirectX: Version 11
    Network: Broadband Internet connection
    Hard Drive: 30 GB available space
    Sound Card: DirectX-compatible
    Additional Notes: Supported video cards at the time of release: NVIDIA GeForce GTX 460 or better, GeForce GTX 700 series; AMD Radeon HD5850 or better, Radeon R9 series.


    Note: Laptop versions of these cards may work but are NOT officially supported.

    in case you failed to read that ..it installed with your game in a read me file

    1. Installation Instructions


    ################################################## ##############################


    1.1. System Requirements


    Minimum configuration:


    Operating System: MS Windows 7 SP1, MS Windows 8/8.1 (64bit versions only)
    Processor: Intel Core i5-750 @ 2.6 GHz
    AMD Phenom II X4 955 @ 3.2 GHz
    RAM: 4GB
    Video card: NVIDIA GeForce GTX 460 or AMD Radeon HD5850 (1GB VRAM)
    DirectX: DirectX 11
    Sound: DirectX 9.0c compatible sound card with latest drivers
    Peripherals: Windows-compatible keyboard and mouse required, optional controller




    * This product does not support Windows® 98/ME/2000/NT4.0/XP/Vista


    Supported gamepads: Microsoft Xbox 360 Controller, Microsoft Xbox One Controller, Sony Playstation 4 Controller


    Recommended configuration:


    Operating System: MS Windows 7 SP1, MS Windows 8/8.1 (64bit versions only)
    Processor: Intel Core i5-2400S @ 2.5 GHz or better
    AMD FX-8350 @ 4.0 GHz or better
    RAM: 8GB or more
    Video card: NVIDIA GeForce GTX 680 or AMD Radeon R9 290X or better (2GB VRAM)


    Supported Video Cards at Time of Release:
    NVIDIA GeForce GTX 460 or better, GeForce GTX 500, GTX 600, GTX 700 series
    AMD Radeon HD5850 or better, Radeon HD6000, HD7000, R7 200, R9 200 series


    Note: Laptop versions of these cards may work but are NOT officially supported.
    Latest GeForce drivers tested: Nvidia GeForce 340.52 WHQL
    Latest Radeon drivers tested: AMD Catalyst 14.4 WHQL
    For the most up-to-date minimum requirement listings, please visit the FAQ for this game on our support website at http://support.ubi.com.




    far cry 4 is not like your OTHER games ..its FAR CRY 4 ..not far cry 3 that came out several years ago
    that had much lower system requirements
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