Hi Ubisoft, i know what's going on having read other threads. I understand that we bought legal keys (we did not pirated them as one of your support moderator accused us) beacuse we payed for them, and the last thing that we wanna hear in this moment is that we're liars and thieves.
Anyway, my questions are these:
1) Why remove my games without telling me anything? It means Uplay software did something and acted on my files and system without my authorization...definitely direspectful (malwares do this)
Maybe soeone has spent hours trying to find a solution during your flippant silence. I spent several hours trying to find a solution, then i went in this forum and i found other people with my same problem.
2)Ok, so we bought illegal keys? Ok well warn us, tell us with some kind of statement (every week you send me spam mails and useless communication, why not telling me this? Simple, cause you don't care :) )
3)I couldn't possibly know that my key was illegal, you know why? Cause You sayd that my key was accepted and infact you gave me the game, YOU.
So now, after 2 months you state that that key you sayd was legal is now illegal? how? why did you not tell me that when i bought it?
As a result, now i cannot ask for a refund cause it's too late.
It's oviously that you sold keys to sites like g2a ecc... and you should take responsibility for your actions, instead of just enter our accounts, delete our games and leave us without support, cause yes you can answer us in this forum, but the problem remains and you just don't care cause g2a payd you for the keys and that's the most important thing for you.
I onestly think that i won't buy your products anymore.
<comment removed
And please don't say to me to open a ticket (there's one of your admin that just ctrl c ctrl v this message everywhere, and wow that is best support ahahah)
I opened a ticket, waited days, and you sayd to me to ask for a refund...yes, after 2 months....genius
Anyway hope this message will help people with my problem, so doing real support, a deep lack by ubisoft.
Sorry for my english.
Mulder