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  1. Egg can't be hatched

    Profile ID: 4858608
    Email: biz3057@hotmail.com
    Device: iPhone 6 Plus

    Completed adventure 3 but cannot hatch egg. It's a purple egg so I would not wanna lose it. Can u help to resolve issue?
  2. Lost progress, starter kit purchased but nothing shown up

    Profile ID: 3772056
    Singapore
    Device: iPhone 6S
    Email: biz3057@hotmail.com

    I bought a starter kit but nothing is added to my account.

    My progress was completion of adventure 14 but server...
  3. Replies
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    18,804

    Sticky: Lost of purchase and progress

    I bought a starter kit and I only got a costume. Furthermore, I lost all my progress there after to re-start. I completed adventure 14 and then the game hanged. Then it became a beginning level.