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  1. Replies
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    [Crash/Freeze] That could be part of the problem for sure! We're...

    That could be part of the problem for sure! We're also recommending the connectivity stuff because you guys both need to have open NAT and forwarded ports, especially on the same network - this has...
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    [Crash/Freeze] No worries! I'm not seeing the ticket under your...

    No worries! I'm not seeing the ticket under your username - feel free to provide the number and I'll make sure it's looked into by the right people. :)
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    [Accessibility] I'm sorry for the frustration this is causing!...

    I'm sorry for the frustration this is causing! This issue is still being looked into, and we'll update you guys when it is resolved.

    I appreciate your continued patience and hope you come back...
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    [Accessibility] Thank you for the video! If you choose a...

    Thank you for the video! If you choose a different (lower) base resolution, are you able to increase the scaling past 100?
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    [Crash/Freeze] Great! I se we are dealing with this via your...

    Great! I se we are dealing with this via your case now. Please keep us updated there and we will be happy to assist further if needed. :)
  6. [Crash/Freeze] Hey erve1879! I am sorry that this is...

    Hey erve1879!

    I am sorry that this is occurring. As it is happening on both consoles, it does seem related to your specific save file over anything else.

    As such, please create a case and we'll...
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    Hey there, sorry to hear this! Could you please...

    Hey there, sorry to hear this! Could you please provide a video of this so we can investigate further? Thank you!
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    Hey, this is correct, but we are continuing to...

    Hey, this is correct, but we are continuing to provide further reports/videos to the developers. Thank you for your continued patience!
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    [Feedback/Suggestion] Hey! We do not currently have any information on...

    Hey! We do not currently have any information on cross-platform, but I will forward your query as feedback to the development team.
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    Hey there, I'm sorry to hear this! As this has...

    Hey there, I'm sorry to hear this! As this has only been occurring since the latest update to Ubisoft Connect, please reinstall the application and test again.

    If the issue persists, please run...
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